Desterier Beret issue

[snowfoxy]

LOgged in, having issues and unable to claim the Dester beret. Shows codea active, moogle is fegining innocence and metioning he knows....nothing. Seeing there are others noting simar issues, will add and note same problem.

latform: Windows 7
ISP: Verizon
Type of Internet Connection: Fios
Internet Connection Speed:50 mp/s
Date & Time: June 18th 2012
Character Name: Pawpads
Race: Galka
World: Odin
Main Job: Thief/10
Support Job: none, just started
Area and Coordinates: Port San d'Oria (J-9)
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected pawpads@odin as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Port San d'Oria (J-9) and it said " Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and waited about 10 mins~
6. Logged back in and talked to moogle
7. Moogle still said he had nothing for me.
8. Logged into my Square Enix Account and reentered the code for the Destrier Beret
9. It said the code had already been registered
10. gave it a day, logged back in today, same problem, repeated all steps, nothing

Hoping this is something that can be resolved ^^;;

[Baudle]

Hello snowfoxy,

Thank you very much for this report. We are sorry to hear that you do not yet have your Destrier Beret. As we have already received reports on this matter, we are going to add your report to our ongoing investigation. For any updates on this issue, please feel free to check Here and Here. Again, thank you for your time and I wish you well. Have a good day.