Error code FFXI-3001

[Dragoy]

Obviously no official response, but I hope you'll take it for what it's worth. ^^

First of all, they are usually (should be always) unable to help players unless they submit their own report (meaning one can't report something for another player). If it's something they can look into regardless, they sometimes will forward it, but in most cases they can only tell the user to submit a report.

Secondly, not remembering the POL password can, and will become an issue sooner or later more probably than not, so I would strongly recommend the friend contacts the Customer Service via the SqEX Support Centre/Center:

Europe:

• http://support.eu.square-enix.com/contacttop.php?id=455&la=2

Japan:

• http://support.jp.square-enix.com/contacttop.php?id=11&la=0

North America:

• http://support.na.square-enix.com/contacttop.php?id=20&la=1

Other:

• http://www.square-enix.com/

As for the issue itself, this is just my opinion and guess of course, it seems like a connection issue. Especially so due to the fact that the issue remains with both PC and PS2 platforms.

If this has not been tried yet, reset the router/modem, check the settings, and/or contact the ISP to make sure the connection is fine. If you are wondering why the other characters are able to enter other areas, the reason is that the areas are not all behind the same address.

The issue may disappear 'by itself', but do try resetting the router and such routines as it may be of help.


More detailed suggestions, courtesy of SE_James:

1. Check to make sure you have properly configured or turned off any of the following: Routers, Proxy Servers, NAT Servers, Internet Connection Sharing services.
2. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. Also, check to make sure that the ports mentioned are not blocked by your ISP for INCOMING access. Proper configuration of any of the above items mentioned should be done by following the instructions in the software/hardware manual or calling the manufacturer's technical support.
3. If you are using a router, and have configured that router for port forwarding, temporarily bypass that router and connect directly to the modem.

Please take note of the following:
• Proxy servers, and satellite connections are not supported and do not work correctly with FINAL FANTASY XI.
• Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
• If your Internet Service Provider (ISP) specifies a DNS server, you need to make sure to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.


Good luck!
I hope this helps~