Destrier Beret Help!!

[Kvana]

it is properly regstered as you can see, but it still dont work, i just want to know at this point if you can or cannot provide me my item. i paid 15 bucks for that and im not getting it... thats sad

it clearly says the reward code is been applied for Kissame at valefor the 14th of this month, all ppl from chat,phone support do is tell me the same thing you telling me "check if you registered properly bla bla bla" i have gone tru this proccess over and over and over again for nothing, i dont mean to sound mad or anthing like that i just want this item bc that was the main reason i bought this account in the first place, otherwise i wouldnt start from lvl1.