Ok so step 1. i logged in after redeem my reward code.
2. spoke to the festive moogle in port bastok (J-13).
3. hes msg is the following: Hey! the MHMU has a basketful of special goodies for all the brave Adventurers who work hard to protect the poor little moogles of Vana'diel, kupo. Ah, but it looks like I have nothing for you! Sorry!
4. and yeah already tried what you said Dieth and it wont work, i tried the chat support and they wont help eighter.... i guess its bad luck or bad time to re start FFXI?