Destrier Beret Help!!

[Kvana]

Platform: Windows 7
ISP: Comcast
Type of Internet Connection: Broadband
Internet Connection Speed: 15MB
Date & Time: 06/14/2012 just after the maintenance and update.
Character Name: Kissame
Race: Hume male
World: Valefor
Main Job: Black Mage 15
Support Job: N/A
Area and Coordinates: Port Bastok (J-13) at Festive Moogle
NPC Name: Festive Moogle
Steps:
1. Created new account at SE website and Registered a content ID for FFXI.
2. Downloaded/installed the update and created my Character (Kissame).
3. Registered the rewards code given to me by email after purchasing the Ultimate collection (PC Download)
4. Spoke to Festive Moogle in port bastok.
5. Since the first time i spoke to the moogle he just kept sayng this:
Hey! the MHMU has a basketful of special goodies for all the brave Adventurers who work hard to protect the poor little moogles of Vana'diel, kupo. Ah, but it looks like I have nothing for you! Sorry!

okay and thats my story at full details, now, Destrier Beret (Can i have it?)

[Verytus]

Thank you for posting about your problems obtaining a Destrier Beret. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here and Here for any details regarding the development team's investigation. Thanks again for your report!