Not sure if I'm posting this in the right spot, so sorry in advance.
Copy/pasting a majority of this from ffxiah forums.
I'm the type of person that literally always triple checks when I toss things, or buys things out of bazaar or ah that's worth more than 50k. The worst I've done in ~7 years of playing, is accidentally tab down in the ah and not notice while bidding, and bid 40k on the wrong pair of shoes.
This morning I was tired and grumpy, and overly derpy. I barely slept the night before, and finally just dragged myself out of bed and decided to go AE cleave my whm mule or something. I was sorting through my inventory, and noticed I had a Vermeil Bhuj in my inventory from doing Glavoids last night. I thought I was on it, but apparently I wasn't - the next thing I saw in my log was "You throw away a Mandau." I'm not looking for any sympathy, I should've been taking a lot more care with what I had selected. I'm well aware it was my own fault. Pretty much the very first time I wasn't extremely anal about checking what I was tossing, and it cost me very dearly.
Anyways, on to my point. Obviously, I placed a GM call immediately. A normal GM replied to me pretty quickly, however I was told that they can't restore the item because "the mandau is an item that contains internal data (being a trial weapon), and is not something we can recover", nor will they do a rollback to this morning before I tossed it. They won't reimburse the LV75 version, either. I asked to talk with a SGM, and am still waiting. Regardless of the outcome with the SGM, I'd like to make a few suggestions:
If gms "can't" (more like don't want to be bothered to) do a restore on these items, why are they even able to be thrown away in the first place? I would like to suggest a special "destroy" npc - where you have to actually trade your relic/mythic/empyrean and that NPC will destroy it, if for whatever reason you no longer wish to have that item. (Or some sort of similar system, just trying to make a point - they just plain shouldn't be tossable, and if you do want to get rid of them, have a system in place that makes it very clear that's what you're doing).
Why are some items restorable, and others aren't? I've been told now by two GMS that my Mandau isn't restorable because it contains "trail data", but there was just a very popular case where someone had their Lv90 Almace restored. How, and why, is that different? Looking from the outside, it just looks like pure favoritism. Secondly, I'd be happy with another Lv75 version of it (which again, I told wasn't possible, despite the fact that Relics were in-game years before any sort of augmented and/or trial data were implemented).
If Empyrean/Relics/Mythics can't just be re-made if they're accidentally tossed, how are they made when mog bonanza comes along?
I completely understand that GMS can't restore every item that someone accidentally tosses, because there has to be some sort of player accountability at times. A one-time restore per account fits this pretty well. However, the restore system really fails the player base when it can't even be used to restore Augmented items, when that's what the majority of the game revolves around right now.... and especially if it can't even be used for such big ticket items as Relics, Mythics and Empyreans. In some cases, we're talking about potentially months to years of people's lives here.
End of the line- there should really be some sort of restore capabilities if someone tosses an item like this. Having zero restore capabilities for the biggest in-game items is about the biggest slap in the face you could possibly give to your player-base.