They're not obligated to give any services, no company is.
Part of ToS:
SQUARE ENIX reserves the right, in its sole discretion, to restrict, suspend, or terminate your access to all or any part of the Website or Services at any time, or to terminate your registration for any or no reason, with or without prior notice. SQUARE ENIX will not be responsible for any losses, damages, claims and/or actions of any kind, either directly or indirectly related to or arising from the restriction, suspension, or termination of access to the Website or Services.


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