Having trouble with GM calls.

[Lucid]

Edit: Just realised that this is probably the wrong section for this thread... Apologies!

I bought FF11 on Steam a while back and I'm sure most of you probably remember the bug surrounding the Destrier Beret code registration. That was a while ago now, the bug has apparently been fixed, but I still don't have my beret. I raised a ticket with Square Enix support and they told me to contact a GM in-game, but I don't seem to be able to get through to anyone.

I first tried on Monday. Called a GM, played for a little while, no response. Logged back in yesterday and saw a message there saying that I was offline when a GM was available. So I sent another call request. I played for a good three or so hours, but the same thing happened - no response, and I got a message this morning saying that I was offline when a GM was ready to help and to send another request.

Now, I can see this going round and round in circles. I don't think a GM will ever be "available" to help me at this rate. So is there something else I can do to get my beret? Or at least be able to talk to a GM?