i am online with one char i havent logged off but when i try to log on other char i cant. done isp speed tests can get to all websites no isp issues but i try to update and just getting constant error pol-1155

Steps:

tried updating over and over and cant since emergency maintenance yesterday....
did check disk nothing is working..
only reason one char is still online is i didnt log pol right offline...

Date & Time:
yesterday and today EST

Frequency: Always

Platform: PC

PC Manufacturer & Model Number:
hp

Operating System: Windows 7

Graphics Card: amd radeon 6570

ISP: shaw

Type of Internet Connection: cable 50mb