First to the people of Japan, my prayers are with you and I hope that your loss is minimal and wish you a quick recovery.

Second to the management of SE. You have an amazing story development staff and I love your games. Your IT sucks. Your implementation of MMO's has been spotty and I have to wonder why you don't have a Disaster Recovery Contingency plan like all well run IT shops have. There are lots of low cost options for server replication and servers on demand in cold/warm/hot site facilities. The down time and focus of your employees is very understandable and acceptable and as I said, my prayers are with them. However, if you were running your IT right we the end user would have had 48-72 hours of down time at the most.

I'm sure I'll get flamed for that second part, it's not too soon and someone had to say it.