POL Error Code 0011, 3001. WTF

[kierie]

I spoke too soon zoned twice then d/c

[Kaliasin]

Aww you made the fatal mistake of jinxing yourself Kierie!! Did the workaround allow you to log in?

[Exodias]

I have just spoken to 02 again, and after 45 minutes of discussing, and explaining (with a somewhat stressed voice) that it isnt just me facing these login issues, they have finally acknowledged that they do indeed have a problem with accessing certain services, however they have noted that this problem only started on the 23rd of April not the 14th of April like the BE websites lists. The reason they are listing the 23rd of April as the problem start date is becuase they had to wait until a certain number of people called in with the same issue before they could refer the problems to the second line tech team.

So as of now, the second line team are compiling all the information from people who have phoned in lisiting what services they are unable to access, and that they are trying to find the reasons for this problem. The agent told me that at present this problem could take anywhere from 1 day, with a start date of the 23rd of April, to 1 week to be fixed.

I have exhausted myself with explaining this to numerous 02 agents from when this issue began for me which was on the 20th of April. 02 appear to have such little concern for its customers and they are so fast to blame the persons hardware or the company of the service you are trying to access, how they can be voted best ISP is beyond me.

I guess there is a slight glimmer of hope because i can manage to log in to the game, however zoning is a different matter entirely lol.