Zoning into Mamook and crashing.

[Armangetto]

Platform: PC

ISP: Not relevant

Type of Internet Connection: Optic Fiber

Internet Connection Speed: 100 mb/s

Date & Time: March 29 12:00 pm

Frequency: Always

Character Name: Armangetto

Race: Male Hume

World: Valefor

Main Job: Dark Knight 99

Support Job: Sam 49

Area and Coordinates: Mamook zone in from VW teleport.

Party or Solo: 18 person Alliance and solo

NPC Name: n/a

Monster Name: n/a

Steps: I just zone into Mamook from the VW teleport and FFXI crashes. Everytime I relog in it just keeps on crashing.

[Qeepel]

Hello,

I'm going to move your thread over to technical support for further assistance.

-SQUARE ENIX MODERATOR

[RAIST]

first two things that come to mind: File corruption, or packet/connection loss.

Double-check your security/network settings are not blocking traffic. Some of the worst offenders are settings that are blocking UDP or DNS to the SE servers. You might have to somehow white-list the servers. You can watch this by using netstat, or just add IP blocks known to be owned by SE. There are some listed elswhere in the forums, will try to find them and edit them in.

Check your disk for errors with recovery option--it will take a while, run it until it reports it did not find any errors. Then run SE's file check.

[Edit:]
partial list of known IP's and server names used by POL and FFXI:

202.67.62.70
202.67.62.102
( resolved from pt008.pol.com )

202.67.54.55 ( wh000.pol.com )

202.67.54.52 ( ci000.pol.com )

202.67.53.31 ( dns1.square-enix.net )
202.67.53.95 ( dns2.square-enix.net )
202.67.53.32 ( dns3.square-enix.net )
202.67.53.96 ( dns4.square-enix.net )

124.150.154.122 ( ffxi00.pol.com )

(a lot of servers in the 124.150.154.0-124.150.154.255 range, there will also be a lot of UDP traffic with servers in the 124.150.152.0-124.150.152.255 range as well)

[SE_James]

Armangetto,

The information provided by RAIST is on the right track; a problem like this can be caused by the connection from your machine to the server hosting that particular zone is being blocked. Along with what he’s provided, we have our own suggestions, provided below:

Suggestions:
1. Check to make sure you have properly configured or turned off any of the following: Routers, Proxy Servers, NAT Servers, Internet Connection Sharing services.
2. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. Also, check to make sure that the ports mentioned are not blocked by your ISP for INCOMING access. Proper configuration of any of the above items mentioned should be done by following the instructions in the software/hardware manual or calling the manufacturer's technical support.
3. If you are using a router, and have configured that router for port forwarding, temporarily bypass that router and connect directly to the modem.

Please take note of the following:
• Proxy servers, and satellite connections are not supported and do not work correctly with FINAL FANTASY XI.
• Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
• If your Internet Service Provider (ISP) specifies a DNS server, you need to make sure to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.

[Armangetto]

I have no idea how to even add those numbers in to white list them or even where to go in the network options... Ive been trying to figure it out and googling it too with out much luck. Runing windows 7 64x