Game/Control Freeze When Talking To Emitt

[Zeroe]

Thread Title
(Emitt-Upper Jeuno) Freezes when talking to him on occasion, locking up controls and movement. Cannot log-out or bring up menu. Forced to Shut down system.

Platform
Xbox 360

ISP
Fiber Optic

Date/Time
March 11th, 7:00pm Eastern Time

Frequency
Sometimes

Character Name
Zeroe

Race
Hume (male)

World
Bahamut

Main Job
Dark Knight

Sub Job
Warrior

Area
Upper Jeuno Crystal

Party or Solo
(party)

NPC
Emitt

Monster
(None)

Steps:
Went to talk to Emitt to obtain a warp scroll. After quickly pressing a to talk to Emitt, he turned to my character and locked up my controls. The dialog would not load nor warping/menu worked. Please if you have any information let me know. Thank you for your time

[Baccanale]

Greetings, Zeroe!
Thank you for taking the time to post your concerns with your game freezing at the NPC, Emitt. I can understand how greatly frustrating it can be to have your game freeze like this, so I will make sure to send the information that you have provided to the development team, and they will thoroughly investigate the matter. I highly recommend keeping posted to this thread for any further information regarding the investigation. I also recommend checking out www.PlayOnline.com for any further developments, just in case. Thanks again for your report!

[Ashvrei]

Hello Zeroe ,

We have received the results from Development and they have determined that this may be a technical issue. If you are still experiencing this freeze issue when talking to Emitt, please contact our support center at http://support.na.square-enix.com > FINAL FANTASY XI > Contact. In the mean time, I will be moving this thread to "Technical Support" so we can receive some additional feedback or suggestions.

Thank you,
SQUARE ENIX Moderator

[Nadeu]

Zeroe,

We can offer a few suggestions if you are experiencing any of the following:
• Have difficulty connecting to or staying connected to the PlayOnline Viewer or FINAL FANTASY XI
• Crash, receive a black screen error, or get stuck at the downloading data screen upon clicking your character handle or character select button
• See your the lag meter turn red
• Encounter increased lag or connection problems near crowed areas
• Have trouble accessing specific zone(s)
• Have trouble logging in with specific character(s)
• Receive any of these errors: 3113, 3100, 4001, 1160

Suggestions:
7. Check to make sure you have properly configured or turned off any of the following: Routers, Proxy Servers, NAT Servers, Internet Connection Sharing services.
8. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. Also, check to make sure that the ports mentioned are not blocked by your ISP for INCOMING access. Proper configuration of any of the above items mentioned should be done by following the instructions in the software/hardware manual or calling the manufacturer's technical support.
9. If you are using a router, and have configured that router for port forwarding, temporarily bypass that router and connect directly to the modem.

Please take note of the following:
• Proxy servers, and satellite connections are not supported and do not work correctly with FINAL FANTASY XI.
• Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
• If your Internet Service Provider (ISP) specifies a DNS server, you need to make sure to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.