Billing Frustration

[Tazz]

Was just online tonight and we had popped a VNM T3 in Abyssea. Once you pop it, the abyssite for it breaks... and as the NM was about half dead, we INSTA-DC from FFXI. SE billed our accounts and I have yet to figure out how to configure it to just automatically bill/pay from a credit card or even with crsyta. Any advice on this from others who I am sure have had similar frustrations with the new POL billing? The cherry on the top of the whole mess is that I cannot use my credit card directly. An error message appears yet when I buy crysta with it, it works fine. x.x

P.S. Didn't even bother to pay for FFXI again seeing as this is the 3rd time the billing DC has aggravated me...

[detlef]

Yeah this happens to me every 30 days.

[Dragoy]

For one, calling it the "new POL billing" is not quite right since all the account management was moved from PlayOnline to Square Enix Account Management System. ^^;

As far as for advice goes, not much that one can do for you. You should explore the Account Management System and understand it. The earlier you get familiar with it, the better, I'd say. If you have selected Crysta as the payment method, as long as your Crysta balance is high enough for the fees, it will automagically be used.

I 'load' enough for one payment every 30 days or a bit before, and I have not had a single issue with it during the year(?) or so that I have been using it (I transferred to it when it first became available).

I have not used the other methods, so I wont say anything about those, except for ClipandDye which I tried to register with quite some time ago, and would not recommend to any one.


Just some thoughts~
Good luck!

[Alhanelem]

How is it so hard to figure out how to set up continous payment? its simple...

Just register your credit card under Register/Update Payment Method on the left side menu.

Then go to select service, select FFXI, then click options list. Reactivate your character, and choose the credit card payment method. You're done.

(The reason you have to pick it again is you can have different payment methods for each service account if you want.)

However, if you didn't wait until the last minute to make sure your account was funded for the next billing cycle, you wouldn't have gotten disconnected and you wouldn't have had any frustration.

[Midorikaze]

I have canceled my account w/ "ClicknSnatch", which is on "hold" for a few more days (guess it's kind of in /shutdown mode), so I can finally switch back to my Visa then. No more foreign transaction fees

[Alhanelem]

As far as I know you don't have to wait for account closure with them before you can use a different payment method on your SE account.

[Midorikaze]

As far as I know you don't have to wait for account closure with them before you can use a different payment method on your SE account.

I tried switching it over to my Visa (also tried with another's Visa) but to no avail... so there may be a hold on it somewhere. I've already revoked C+B's access as well. SE's Account Management system kept giving me an error, but I'll keep trying at it...

[RAIST]

it also may be due to them running registration maintenance. Certain processes won't go through during this time frame.

[Dragoy]

it also may be due to them running registration maintenance. Certain processes won't go through during this time frame.

Only it should have no effect on those who transferred to the SqEXAMS. ^^;

Or at least that is what they every time tout about ever since it was conceived.

[detlef]

How is it so hard to figure out how to set up continous payment? its simple...

Just register your credit card under Register/Update Payment Method on the left side menu.

Then go to select service, select FFXI, then click options list. Reactivate your character, and choose the credit card payment method. You're done.

(The reason you have to pick it again is you can have different payment methods for each service account if you want.)

However, if you didn't wait until the last minute to make sure your account was funded for the next billing cycle, you wouldn't have gotten disconnected and you wouldn't have had any frustration.

Theoretically easy. But every month it still deactivates my characters. The only way to ensure continuous service is to keep an additional month's worth of crysta up. C&B works sometimes but not always. Paypal has never worked for me. Credit card worked the first time when I set up continuous billing but never after that. It's a pain in the ass, and neither my credit card nor paypal have reported anything on their end when I call.