would have to contact them directly, either by phone or through the online chat via the old support portal. This is an account issue that won't be touched on here. Did you just delete the toon, or the account? As I've come to understand it, once a code is used on an account, that's it--if it is a different account, it needs a different set of codes. Things are a bit more muddled with the new system, can imagine it's an easier mistake to make now.