Help! Cannot reinstall game!

[scarlett1208]

I recently got a new, larger hard drive, and in the process of moving files to the new HDD my FFXI and Playonlline data vanished. I reinstalled Playonline viewer, but when I go to reinstall the game itself, I cannot do it. Every single time, it gets to 21 minutes remaining and then says "An Error Occured During Installation. Cancelling Installation." There is no error code. I have tried at least 7 or 8 times, and each time the same thing happens. I have reinstalled Playonline viewer and updated, but that didn't help. The disc is clean and unscratched, and I had no problems with the game until now. There is more than enough room on the hard drive. Any help would be greatly appreciated- I would really like to get back to playing!

Notes: I am playing FFXI on XBOX 360, and I have the Zilgart/Promathia/Aht Urhgan disc.

[SE_James]

Scarlett1208,

Installation on the Xbox360 for the PlayOnline and FINAL FANTASY XI software is unlike anything else on the system, and as such can be corrupted if you do the file transfer from an old HDD to a new HDD. More than likely what has occurred is that there is still remnants of the original FINAL FANTASY XI installation on the new HDD, put there by the transfer, and it’s interfering with the installation.

What you will need to do, unfortunately, is wipe the HDD and start over. You will want to backup any profiles, save games, etc to an external source (such as a Memory Unit or a properly formatted USB Flash Drive) so you don’t lose that information, and then format the HDD. Once that is complete, you’ll be able to go through the full installation process without any problems.