Quote Originally Posted by Tamoa View Post
Back then there was no official FFXI forum where we could communicate directly with SE representatives and express complaints, concerns and wishes that could get a direct answer.
True, but there were partner sites, and the support portal has always been available. Now, whether people were using those lines of communication effectively or not.....that's a whole other story. I know I certainly reported a lot of stuff...multiple times, always with the same cookie-cutter auto-reply system, and the run-around through online chat, but at least we tried.