Black Screen on CS's

[Strify]

I play on PS2 and several cutscene's I've been after lately don't work. They start to play, and then my screen just goes black and nothing happens. My ps2 however remains on. (I don't have any alternative systems to view these CS's on so please don't suggest that.)
I've searched similar situations on the web. and others who have reported black screens have had them fixed by SE by splitting the CS's into smaller parts. I'd really like this done as these are crucial cutscenes to the game's storyline and this problem shouldn't be over looked imo. The following CS's black out for me:

• Windurst Mission 7-1 The Sixth Ministry, NPC Tosuka-Porika at the Optistery in Northern Windurst Waters (G-8)
• A Crystalline Prophecy Mission 2, ??? at (G-6) in Qufim Island

Btw, does anyone else have this problem with these certain CS's? Please fix this SE.

[Baccanale]

Greetings, Strify!
Thank you for posting your concerns about receiving black screens for certain cutscenes. In order to conduct a thorough investigation, it would be very helpful if you provided as much information as you can in the following form:

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
PS2

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (did not reproduce)
4. Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Hume M, Hume F, ElvaanM, ElvaanF, TarutaruM, TarutaruF, Galka, Mithra)

World:
World where the issue occurred.

Main Job:
Main job and level of your character when the issue occurred.

Support Job:
Support job of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write “Solo”. If you were in a party, please write “Party”. With alliance, please write “Alliance.”
*If you wrote “Party” or “Alliance”, please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write “None”.

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write “None”.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
•What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
•Please do your best to write using official terms for item names and skill/ability names. Please avoid any abbreviations or improper terms.
•If you were using macro commands when the issue occurred, please include the details of the command.
•In case the error message appeared when the issue occurred, please include what the message said.

*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.


Thanks again for your report!

[Strify]

Thread Title:
Black Screens on CS's - Basically I cannot view a couple mission related cutscenes in the game on my PS2, as they always stop playing at certain points as if the game stops working and my screen blacks out, causing me to have to shut down incorrectly and restart the game.

Platform:
PS2

ISP:
Oxford Networks

Type of Internet Connection:
DSL

Internet Connection Speed:
Idk

Date & Time:
February 2011, Eastern Time

Frequency:
Always

Character Name:
Strify

Race:
Mithra

World:
Ifrit

Main Job:
THF

Support Job:
NIN

Area and Coordinates:
Windurst Waters North, Optistery (G-8) and Qufim Island (G-6)

Party or Solo:
Solo

NPC Name:
Tosuka-Porika (Windurst) ??? (Qufim Island)

Monster Name:
None

Steps:
For the Windurst NPC I was getting a cutscene to begin Windurst Mission 7-1 The Sixth Ministry. I spoke to Tosuka-Porika located at (G-8) Northern Windurst Waters in the Optistery. The cutscene played shortly, and by the time it got to the Star Sibyl about to transition to the next scene, the screen cuts out to a black screen. I cannot send tells, hear noise, or do anything. It is as if the game has stopped working and I just see blackness. My PS2 remains on, however.

This is the exact scenario for my other cutscene in Qufim at the ??? at (G-6). This was also a mission, Mission 2 of A Crystalline Prophecy. The cutscene shortly plays, but then it stops and a black screen occurs, with no sound or any ability to /tell or see ANY type of icons on the screen. Just blackness.

When I shut off my PS2 and sign back on Final Fantasy XI, I can speak to Tosuka-Porika and click on the ??? again to resume my cutscene from the beginning as if I'd never gotten it. However, the game ALWAYS blacks out at the same spots, making me unable to further my progress in these two missions. I have tried to watch this cutscene multiple times after restarting, cleaning my ps2, etc. But it simply doesn't play and always cuts off at the same spots.

There was NO error message in either situation. The game simply cuts out.

[Baccanale]

Greetings again, Strify!
Thank you for filling out the report for your concern about the cutscenes. I understand how disruptive this is for your missions, so I will make sure to report this matter to the development team for further investigation. I recommend consulting this thread for any further news about the investigation. I also recommend consulting www.PlayOnline.com for any further developments, just in case. Thanks again for your report!

[Baccanale]

Greetings once more, Strify!
Thanks for your patience with waiting for a response. After a thorough investigation, the development team determined this matter to be a technical issue, so I have made sure to move this thread from "In-Game Bugs" to "Technical Support," just to make sure that your report is properly addressed. Thanks again for your patience!

[Nadeu]

Strify,

We can offer a few suggestions if you are experiencing any of the following:
• Have difficulty connecting to or staying connected to the PlayOnline Viewer or FINAL FANTASY XI
• Crash, receive a black screen error, or get stuck at the downloading data screen upon clicking your character handle or character select button
• See your the lag meter turn red
• Encounter increased lag or connection problems near crowed areas
• Have trouble accessing specific zone(s)
• Have trouble logging in with specific character(s)
• Receive any of these errors: 3113, 3100, 4001, 1160

Suggestions:
22. Check to make sure you have properly configured or turned off any of the following: Routers, Proxy Servers, NAT Servers, Internet Connection Sharing services.
23. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. Also, check to make sure that the ports mentioned are not blocked by your ISP for INCOMING access. Proper configuration of any of the above items mentioned should be done by following the instructions in the software/hardware manual or calling the manufacturer's technical support.
24. If you are using a router, and have configured that router for port forwarding, temporarily bypass that router and connect directly to the modem.

Please take note of the following:
• Proxy servers, and satellite connections are not supported and do not work correctly with FINAL FANTASY XI.
• Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
• If your Internet Service Provider (ISP) specifies a DNS server, you need to make sure to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.

[Legomike]

just froze for me on 2 accounts during echo awakens please fix this SE

[Enagemy]

Legomike,

We apologize that you are experiencing a similar issue. We would recommend taking the same steps that were suggested above, and this should resolve those problems for you.

[Tenal]

I also am on a PS2 with At&t as my ISP (6mbit/s)

Shiva server
Character name Tenal
Job Samurai/Dancer
Wings of the goddess mission (any involving me zone into Windurst Waters S)
Happens in party and solo
Race: Hume F

Anytime a mission involves zoning into Windurst Waters S to advance the storyline I either get the black screen as mentioned before where I can do nothing. Or it will simply stop mid CS and will not load further.
I've done all of the trouble shooting steps mentioned. I've had this problem before in San d'oria S but it somehow skipped me past the CS after I tried doing it for a week.

This one is a bit harder since I am automatically starting in Windurst Waters S and the CS plays from the start.

I cannot access FFXI on any other console or PC.

Please help I don't want 3 years worth of character building to go down the drain before I finish all the storyline ; ;

[Aboutsixmidgets]

yeah, i play on PS3 and have the same probs.. I get a black screen after my cs from the quest " The Echo Awakens " and a few others too. Its been going on for years so i guess it will never get fixed for ps3/ps2. Just cant get Mirke/anwig gear now. Not everyone knows how to do all the things you just listed above either. Shouldn't have to go through all that. I been through it one too many times.