help error code pol - 1160

[jwil952]

i've played for bout a year with no problems whatsoever. today i go to log on in the pol viewer and it gets stuck on the checking playonline viewer version... and the beeping that normally accompanies that screen is gone after it gives the version update communication error. when i finally exit off the error screen another pops up saying version update failed.

ive tried restarting reinstalling checked the files nothing seems to fix it. if it helps im on the xbox version of the game and the playonline version is 1.18.15a any help would be appreciated

date:3/23/2012 from 11:00am est to 6:04 as of now

isp: fairpoint new england with a dsl connection

[Elpon]

i've played for bout a year with no problems whatsoever. today i go to log on in the pol viewer and it gets stuck on the checking playonline viewer version... and the beeping that normally accompanies that screen is gone after it gives the version update communication error. when i finally exit off the error screen another pops up saying version update failed.

ive tried restarting reinstalling checked the files nothing seems to fix it. if it helps im on the xbox version of the game and the playonline version is 1.18.15a any help would be appreciated

date:3/23/2012 from 11:00am est to 6:04 as of now

isp: fairpoint new england with a dsl connection

I just started having the same problem. What platform are you?

[jwil952]

the xbox 360 version

[Abigheadhum]

pc user here, I am having this problem as well, got disconnected from game while i'm away and couldn't get back on, keep getting POL1160 and stuck on the checking POL version page as if the game server is down or something, my connection is fine, can access playonline.com too, anyone know what's going on?

[SE_James]

jwil952,

We do apologize for the continued problems you are experiencing when trying to log into the game. That particular error code is caused when one or more of the ports used by FINAL FANTASY XI are being blocked on your connection. This could be locally, by a firewall, router, or other local hardware, or it could be blocked by your ISP itself. We do have some suggestions on how you can resolve this, which are provided below:

Suggestions:
1. Check to make sure you have properly configured or turned off any of the following: Routers, Proxy Servers, NAT Servers, Internet Connection Sharing services.
2. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. Also, check to make sure that the ports mentioned are not blocked by your ISP for INCOMING access. Proper configuration of any of the above items mentioned should be done by following the instructions in the software/hardware manual or calling the manufacturer's technical support.
3. If you are using a router, and have configured that router for port forwarding, temporarily bypass that router and connect directly to the modem.

Please take note of the following:
• Proxy servers, and satellite connections are not supported and do not work correctly with FINAL FANTASY XI.
• Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
• If your Internet Service Provider (ISP) specifies a DNS server, you need to make sure to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.