Results 1 to 9 of 9

Thread: BSOD/Crashing

  1. 03-09-2012 06:52 AM #1
    Rallorn
    Player Rallorn's Avatar
    Join Date
    Mar 2012
    Posts
    6
    Character
    Rallorn
    World
    Asura
    Main Class
    MNK Lv 36

    BSOD/Crashing

    I recently have purchased and started playing FFXI. Over the past 3 days i've owned the game i've so far gotten 3 BSOD's, and several times the game itself has crashed on me. I've only ever gotten a BSOD on this rig from FFXI, so i don't see it being any issue that isn't correlated with FFXI. They occured at random times throughout play. I use the Snakebyte FFXIV controller to play, if that makes a difference.

    Computer specs:
    Operating System: Windows 7 Ultimate 64-bit
    Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs), ~2.7GHz
    Memory: 8192MB RAM
    Card name: NVIDIA GeForce GTX 460 v2
    Driver File Version: 8.17.0012.9053 (English)

    Reports from BlueScreenView below.

    Code:
    030812-20500-01.dmp	3/8/2012 2:08:57 PM	KMODE_EXCEPTION_NOT_HANDLED	0x0000001e	00000000`00000000	00000000`00000000	00000000`00000000	00000000`00000000	ntoskrnl.exe	ntoskrnl.exe+70590	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	6.1.7600.16841 (win7_gdr.110622-1503)	x64	ntoskrnl.exe+70590	 	 	 	 	C:\Windows\Minidump\030812-20500-01.dmp	4	15	7600	336,712
030612-22156-01.dmp	3/6/2012 10:51:53 PM	KMODE_EXCEPTION_NOT_HANDLED	0x0000001e	00000000`00000000	00000000`00000000	00000000`00000000	00000000`00000000	EpfwLWF.sys	EpfwLWF.sys+5308	 	 	 	 	                                                                                                x64	ntoskrnl.exe+70590	 	 	 	 	C:\Windows\Minidump\030612-22156-01.dmp	4	15	7600	336,712
030612-49031-01.dmp	3/6/2012 8:45:21 PM	KMODE_EXCEPTION_NOT_HANDLED	0x0000001e	00000000`00000000	00000000`00000000	00000000`00000000	00000000`00000000	ntoskrnl.exe	ntoskrnl.exe+70590	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	6.1.7600.16841 (win7_gdr.110622-1503)	x64	ntoskrnl.exe+70590	 	 	 	 	C:\Windows\Minidump\030612-49031-01.dmp	4	15	7600	336,712
    Edit: The BlueScreenView info shows up with correct formatting in the preview, not sure why it screws up on the post.

    Also im not sure if/where to get logs of the client crashing, otherwise i would provide them.
    (0)
    Last edited by Rallorn; 03-09-2012 at 06:54 AM.
    Reply With Quote Reply With Quote
  2. 03-09-2012 10:43 AM #2
    SE_James
    Support Rep
    Join Date
    Apr 2011
    Posts
    224
    Rallorn,

    The information contained in one of the *.dmp files may help us determine exactly what is failing on your system. These types of errors generally occur when the software is attempting to submit a request that the system cannot handle, and the *.dmp files should show us what that request is.
    (0)
    Reply With Quote Reply With Quote
  3. 03-09-2012 01:05 PM #3
    RAIST
    Player RAIST's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    2,563
    EpfwLWF.sys driver...may need an update to your firewall. ESET has had some issues off and on with BSOD's in Win7.

    [Edit:]
    Did a little googling, and some of the ESET BSOD's have been triggered by different download conditions. As a test, you could try creating exceptions in your security software specifically for FFXI. Whitelist your FFXI Parent folder and sub files/folders (usually done with wildcard: FFXI/*.* or FFXI/*) and also whitelist the FFXI servers. The servers could get a bit tricky. Could try *.pol.com, *.square-enix.net, etc. or just the entire server blocks. I had a list somewhere of some IP blocks I've scanned somewhere on these forums...will see if I can find them.

    only a partial list of servers I've found over the years...there's a block around the DNS servers too (it's a big block, but could safely assume 202.67.53.1 to 202.67.53.255). Should be enough to test with to see if it makes things any better:

    202.67.62.70, 202.67.62.102 pt008.pol.com

    202.67.54.55 wh000.pol.com

    202.67.54.52 ci000.pol.com

    202.67.53.31 dns1.square-enix.net
    202.67.53.95 dns2.square-enix.net
    202.67.53.32 dns3.square-enix.net
    202.67.53.96 dns4.square-enix.net

    124.150.154.122 ffci00.pol.com

    (a lot of servers in the 124.150.154.0-124.150.154.255 range, there will also be a lot of UDP traffic with servers in the 124.150.152.0-124.150.152.255 range as well)
    (0)
    Last edited by RAIST; 03-09-2012 at 01:51 PM.
    {DISCLAIMER} Posts may contain opinions based on personal experiences that are not be meant to be taken as facts. What may appear as fact with no source reference may be recollection of information with no source, and may be subject to scrutiny without source reference. Any debate over validity of said facts without source references may be considered conjecture of all parties in that debate. Player comments may not be the expressed position/consent of SE, their affiliates, or any employees of said organizations. Please take these posts with a grain of salt if you are offended by the views of the player and understand that opinions are like assholes... everyone has one, not everyone wants to hear it.
    Reply With Quote Reply With Quote
  4. 03-09-2012 04:01 PM #4
    Rallorn
    Player Rallorn's Avatar
    Join Date
    Mar 2012
    Posts
    6
    Character
    Rallorn
    World
    Asura
    Main Class
    MNK Lv 36
    Could you point me to where the .dmp files are located James?

    And RAIST, im pretty sure you cant whitelist a folder within the firewall, only specific programs. I whitelisted all the IP's you gave me. I'll see what happens.
    (0)
    Reply With Quote Reply With Quote
  5. 03-09-2012 05:07 PM #5
    RAIST
    Player RAIST's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    2,563
    As a test, you could try creating exceptions in your security software specifically for FFXI.
    was talking about your security software in general...as in, if you have a suite that is anti-virus and firewall combined.

    Some firewalls will monitor executables too. If so, you'll want to enable/allow pol.exe to the web and such as well.
    (0)
    {DISCLAIMER} Posts may contain opinions based on personal experiences that are not be meant to be taken as facts. What may appear as fact with no source reference may be recollection of information with no source, and may be subject to scrutiny without source reference. Any debate over validity of said facts without source references may be considered conjecture of all parties in that debate. Player comments may not be the expressed position/consent of SE, their affiliates, or any employees of said organizations. Please take these posts with a grain of salt if you are offended by the views of the player and understand that opinions are like assholes... everyone has one, not everyone wants to hear it.
    Reply With Quote Reply With Quote
  6. 03-09-2012 06:21 PM #6
    Rallorn
    Player Rallorn's Avatar
    Join Date
    Mar 2012
    Posts
    6
    Character
    Rallorn
    World
    Asura
    Main Class
    MNK Lv 36
    Quote Originally Posted by RAIST View Post
    was talking about your security software in general...as in, if you have a suite that is anti-virus and firewall combined.

    Some firewalls will monitor executables too. If so, you'll want to enable/allow pol.exe to the web and such as well.
    I know, ESET doesnt allow firewall exceptions for folders, only for the anti virus portion. But i'll add all of the FFXI executable's to the exceptions. I've played for a couple of hours tonight without a problem with only adding the IP's, but we'll see.
    (0)
    Reply With Quote Reply With Quote
  7. 03-10-2012 01:44 PM #7
    Rallorn
    Player Rallorn's Avatar
    Join Date
    Mar 2012
    Posts
    6
    Character
    Rallorn
    World
    Asura
    Main Class
    MNK Lv 36
    I havent gotten any BSOD's, but the game itself has been crashing. This is what i get.

    Code:
    Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	pol.exe
  Application Version:	1.18.13.0
  Application Timestamp:	4e3bcddc
  Fault Module Name:	DINPUT8.dll
  Fault Module Version:	6.1.7600.16385
  Fault Module Timestamp:	4a5bd9c1
  Exception Code:	c0000005
  Exception Offset:	0001479b
  OS Version:	6.1.7600.2.0.0.256.1
  Locale ID:	1033
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
    (0)
    Reply With Quote Reply With Quote
  8. 03-10-2012 02:48 PM #8
    RAIST
    Player RAIST's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    2,563
    could be an issue with your DirectX or something, have you tried updating it?....also, are you running SP1? I ask because I that OS version looks like it may still be RTM build 7600....think SP1 is build 7601 (daughter is playing Flyff atm, so can't check her build number).
    (0)
    {DISCLAIMER} Posts may contain opinions based on personal experiences that are not be meant to be taken as facts. What may appear as fact with no source reference may be recollection of information with no source, and may be subject to scrutiny without source reference. Any debate over validity of said facts without source references may be considered conjecture of all parties in that debate. Player comments may not be the expressed position/consent of SE, their affiliates, or any employees of said organizations. Please take these posts with a grain of salt if you are offended by the views of the player and understand that opinions are like assholes... everyone has one, not everyone wants to hear it.
    Reply With Quote Reply With Quote
  9. 03-10-2012 04:35 PM #9
    Rallorn
    Player Rallorn's Avatar
    Join Date
    Mar 2012
    Posts
    6
    Character
    Rallorn
    World
    Asura
    Main Class
    MNK Lv 36
    Quote Originally Posted by RAIST View Post
    could be an issue with your DirectX or something, have you tried updating it?....also, are you running SP1? I ask because I that OS version looks like it may still be RTM build 7600....think SP1 is build 7601 (daughter is playing Flyff atm, so can't check her build number).
    DirectX is updated to latest. And i just realized i don't have SP1..lol, did a reformat recently and forgot about it. Installing asap.
    (0)
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »