Babycakes,

For assistance with any account-related issues, please contact the SQUARE ENIX Support Center. This forum is for the discussion of technical issues with FINAL FANTASY XI itself, and not for the discussion of billing or account-related issues or questions. As this situation did not involve any technical trouble with FINAL FANTASY XI itself, we have gone ahead and locked this thread.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
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The SQUARE ENIX Support Centre for European accounts can be found at this link:
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The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
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