Drutaru,

The automated Character Reactivation Service provided through the PlayOnline website is still unavailable, as you can see. However the information provided by Dragoy is correct; we have resumed offering a manual character reactivation service, available through the links provided by Dragoy.

We are working as quickly as possible to process all applications, but please be aware that this is manual in the sense that a representative must receive the ticket, ensure that all terms are agreed to, and then locate your account and try to locate the requested character. Such a manual process does take time per ticket, and then there’s the volume of tickets to deal with.

However please rest assured that as long as the request is submitted properly, through the appropriate channels, we will do our best to recover the requested character. That being said, please be aware that neither the automated or the manual service is a guarantee that the character you are looking for will be able to be recovered, even if we will do our best.