Quote Originally Posted by zagam View Post
Either you're lying or that company is out of business . 2k expendable cash to make a customer happy on what a $100-200 meal? Please let the world know what place this is so we can all go get free stuff for putting our own hair in the soup.
Setting aside an account to deal with dissatisfied customers is pretty standard in the food service industry. I've had friends that were waiters or waitresses tell me that there were budgets in place to spend $100-200 dollars to make a single guest happy and this was at mainstream run-of-the mill restaurant chains. Wouldn't surprise me in the least that restaurants aiming at a wealthier clientele would have larger budgets.