Quote Originally Posted by zagam View Post
You have never worked in any customer service industry have you? I have and told customers to leave after repeated complaints. It was obvious that no matter how many times or how many ways my chef couldn't cook the steak how she wanted. It came to the point where loosing more money on wasted product trying to keep her happy was more then what we would get in return. Ive also had people complain about the music choices, the music was part of our atmosphere and wont change. Just because customers might not like it doesn't mean the company is going to change it to appease the complainer. If you have ever seen the movie waiting you would understand why the customers are not always right. If you have a concern by all means complain. But like that girl with the steak in waiting its they way you come across that will get you results.
Yep I have 15 years and 10 in 5 star Dinning. At my old place of employment we had up to 2k dollars to make a guest happy and could not say "No" to any guest could only offer other options. Every outlet had a comapny credit card that was used in cases that we couldn't fill the customer needs in house. If fact if you said no you would get writen up. Because that one pissed off customer would tell 10 or more. No matter how much money you loss you never stop trying.