Page 1 of 2 1 2 LastLast
Results 1 to 10 of 17
  1. #1
    Player Vahriel's Avatar
    Join Date
    Mar 2011
    Location
    Windurst
    Posts
    2
    Character
    Vahriel
    World
    Siren
    Main Class
    DNC Lv 99

    Problem with new Payment Options

    Using the new payment options, I get an error,

    "An error has occurred.
    Please confirm the status of any relevant options and then try again.
    For details, please contact the Square Enix Support Center.
    (Error code: 601)"

    It has been determined that this stems from SE billing $0.01 to verify the card, the problem with this, is quite a few automated fraud detection systems will pick this as fraudulent (such as my own) and thereby, not allowing the payment. I've tried to contact my bank about this, but according to them, they're not sure if they can allow the payment to go through. So, if there was some way to get SE to "fix" this, I figured here was as good a place as any.
    (0)

  2. #2
    Player Niyariko's Avatar
    Join Date
    Mar 2011
    Posts
    115
    Character
    Niyariko
    World
    Fenrir
    Main Class
    PUP Lv 99
    I am having the same problem, and emailing se doesn't help either. Need to call them directly, I didn't have the time to do that yet, will call them when I have time.
    (0)
    recently returned player

  3. #3
    Player Maacha's Avatar
    Join Date
    Mar 2011
    Posts
    90
    Character
    Maacha
    World
    Bahamut
    Main Class
    BRD Lv 95
    If you're using NoScript or AdBlock in Firefox, or their equivalents in Chrome, try turning them off. If that doesn't work, use an inferior browser like IE ^^;
    (1)

  4. #4
    Player Hoshi's Avatar
    Join Date
    Mar 2011
    Location
    Windurstian
    Posts
    456
    Character
    Hoshiku
    World
    Asura
    Main Class
    RNG Lv 99
    Quote Originally Posted by Maacha View Post
    If you're using NoScript or AdBlock in Firefox, or their equivalents in Chrome, try turning them off. If that doesn't work, use an inferior browser like IE ^^;
    How does that fix the credit card detecting a $.01 charge as fraudulent? x.x
    (0)

  5. #5
    Player Maacha's Avatar
    Join Date
    Mar 2011
    Posts
    90
    Character
    Maacha
    World
    Bahamut
    Main Class
    BRD Lv 95
    Quote Originally Posted by Hoshi View Post
    How does that fix the credit card detecting a $.01 charge as fraudulent? x.x
    I thought it was the "error 601," which I read on another forum that the person turned off adblock and noscript to get around. I can't test myself, since I'm letting my accounts lapse this month; I'll be deativated any time now ^^;
    (0)

  6. #6
    Player Runespider's Avatar
    Join Date
    Mar 2011
    Posts
    1,361
    Character
    Snickerrz
    World
    Asura
    Main Class
    MNK Lv 12
    I thought it was the "error 601," which I read on another forum that the person turned off adblock and noscript to get around. I can't test myself, since I'm letting my accounts lapse this month; I'll be deativated any time now ^^;
    I've done nothing to any of my accounts, just left them to carry on being paid the old way. This month is the cut off period I guess?
    (0)

  7. #7
    Player Hoshi's Avatar
    Join Date
    Mar 2011
    Location
    Windurstian
    Posts
    456
    Character
    Hoshiku
    World
    Asura
    Main Class
    RNG Lv 99
    If it's an error that turning off noscript fixes maybe it's trying to pop up verified by visa or securecode?
    (0)

  8. #8
    Player mistmonster's Avatar
    Join Date
    Mar 2011
    Posts
    39
    Character
    Mistmonster
    World
    Fenrir
    Main Class
    PLD Lv 99
    I had the same issue, noscript blocks the third party site that it is trying to go to. I just allowed the site and didn't do anything to ad block.

    Edit: it took my NON VBV VISA
    (0)

  9. #9
    Player Vahriel's Avatar
    Join Date
    Mar 2011
    Location
    Windurst
    Posts
    2
    Character
    Vahriel
    World
    Siren
    Main Class
    DNC Lv 99
    I've completely deactivated Adblock, and NoScript, and even used IE, same error, as I posted in the OP, it's because of how it charged me. It's still giving me the exact same error, which, as I said before, was because it was detecting the charge of 1 cent as fraudulent.
    (0)

  10. #10
    Player DrStrangelove's Avatar
    Join Date
    Mar 2011
    Posts
    111
    Character
    Drstrangelove
    World
    Bismarck
    Main Class
    RDM Lv 1
    Quote Originally Posted by Vahriel View Post
    I've completely deactivated Adblock, and NoScript, and even used IE, same error, as I posted in the OP, it's because of how it charged me. It's still giving me the exact same error, which, as I said before, was because it was detecting the charge of 1 cent as fraudulent.
    It's noscript. I got blocked after disabling adblock and enabling the SE site, but in fact, once you get the screen where you enter the CC number, you'll see that noscript is blocking another site.
    That's the site that verifies the card. You have to have verisign plus this new site unblocked. Trust me. I got the 601 error 6-7 times until I unblocked the last site.
    (0)

Page 1 of 2 1 2 LastLast