Change of the 1 time restore policy

[Anapingofness]

Man that sucks. They really should restore your lost item.

Seriously, shit happens. Was it an accident or a bug? Does it really matter? They should restore the item, end of discussion.

There is no reason for them not to restore your item. Especially since this is a pay to play game. In my opinion, you're basically entitled to better service because you're paying to play it.

[Alhanelem]

Seriously, shit happens. Was it an accident or a bug? Does it really matter? They should restore the item, end of discussion.

No, they shouldn't, because it sets a precedent that you can just throw stuff away and get it back. If they do it for anyone who asks, people can and will abuse it intentionally. Give someone an inch and they'll take a mile, I think the expression was.

Most games do not restore items (or place strong limits on it as FFXI), and there are reasons why. Among them is if there are never ever any consequences for mistakes, people will not learn to not make them.

Finally, paying to play does not entitle you to get whatever you want when you want. You agreed to a set of terms and conditions when you started paying to play.

I pay SE $12.95 a month (well $7 for this and next month)! If I can't beat this boss, I should be able to tell SE to make it dead for me. After all, it's my $12.95! I can get what I want when I want!

[Arcon]

No, they shouldn't, because it sets a precedent that you can just throw stuff away and get it back. If they do it for anyone who asks, people can and will abuse it intentionally. Give someone an inch and they'll take a mile, I think the expression was.

Why? What would be the reasoning behind it? Would people just start throwing things away randomly to bother a GM to restore it again? What if it's limited to once a year, would people still do it and be like "oh it's np, I only tossed three items this year, so I'll be able to get it back before 2015"? I cannot imagine neither how anyone would abuse it nor why. Use the restore service as additional storage? It seems like a completely unlikely scenario thing to happen.

Most games do not restore items (or place strong limits on it as FFXI), and there are reasons why. Among them is if there are never ever any consequences for mistakes, people will not learn to not make them.

That is incorrect because these are not calculated mistakes. I don't think anyone ever said "oh I'll toss this black belt, because it doesn't seem that good and I need the inventory" (unless you're secretely Rosina), but they all happen on accident. So how is this one-time policy helping people now? When they're drunk do they suddenly remember the policy and are like "oh I should sober up before I handle my inventory"? Or when they're selling a shitload of Voidlogs to the NPC and keep spamming the sell option, do they suddenly remember to pay more attention because they can only restore an item once? No, that's not going to happen. These are mistakes that happen in distraction and confusion, and no policy will ever help prevent those. All the one-time policy currently does is cause grief for people who happen to make this mistake more than once.

Finally, paying to play does not entitle you to get whatever you want when you want. You agreed to a set of terms and conditions when you started paying to play.

Yes, players are also not entitled to any service at all, neither to quality content, nor game balance, nor entertainment. Players are not entitled to anything. That doesn't mean they shouldn't get any of these things. Restoring items would fall under quality service. It's what makes customers happy and it doesn't cost them anything nor does it hurt anyone else. I'm pretty sure they came up with the one-time policy to prevent abuse, which, as I stated before, seems pointless, as no one would have any motivation to abuse it. And if they just allowed it once a year, that would make abuse impossible as well and it would make many people very happy.

[SpankWustler]

I'm really curious what business reasons there could be for making the item restore a one-time thing rather than an annual thing. If it truly takes a concentrated and prolonged effort for an SE employee to look through a log and confirm the item in question was somehow destroyed, somebody made a mistake roughly one decade ago that puts the mistake made by anyone accidentally tossing an item to shame.

Of course, that doesn't make the scenario impossible. Just really depressing.

secretely Rosina

This phrase gives me the most horrifying mental image ever.

Some poor guy wakes up in the morning to discover that, from every pore in his body, a thick and barely cognizant slime has been seeping all night. He tries to phone for help, but the numbers no longer make sense though the gelatinous haze of limited competence. Soon, even the idea of calling for help fades. Instead, a "sosage and pooparooni" pizza is ordered because that's who was contacted through randomly mashing buttons.

Sadly, the pizza place is two states over in North Dakota and, even if it were right next door, he somehow gave them the address of a plumbing supply store instead of his house. There will be no sosage. There will be no pooparooni.

[Zumi]

Most games do not restore items (or place strong limits on it as FFXI), and there are reasons why. Among them is if there are never ever any consequences for mistakes, people will not learn to not make them.

Have you ever played Wow?

Blizzard gives you basically unlimited restores on items. If you accidentally tossed something, disenchanted, sold something to a npc and the buy back timer expired, they will restore the item even if it happened a couple months ago. All you have to do is send in a ticket with a GM. They will also give you back characters you delete too if you want them restored.

For example 3 months ago my friend sold a Souldrinker which drops from Deathwing to a NPC because he thought he would never use it on his DK because he liked 2 handed weapons better. Tunes out he got another 1 handed weapon from Morchok and well dualwielding 2 one hand weapons was better, he sent in a ticket to a GM to get his Souldrinker restored and they restored it even though he sold it 3 months ago.

So you can't say most games don't allow it. Just that I don't think SE wants to go above and beyond and provide that much customer service.

[Alhanelem]

Have you ever played Wow?

Blizzard gives you basically unlimited restores on items. If you accidentally tossed something, disenchanted, sold something to a npc and the buy back timer expired, they will restore the item even if it happened a couple months ago. All you have to do is send in a ticket with a GM. They will also give you back characters you delete too if you want them restored.

So you can't say most games don't allow it.

WoW is one game, not most games. Yes, practically every game out there copies WoW in lots of ways, but policies are not one of them.

[Mifaco]

Would it really be that gamebreaking to allow one item restore per year? The idea that once you use your freebie you're thrown to the wolves is pretty ridiculous

[Sp1cyryan]

Would it really be that gamebreaking to allow one item restore per year? The idea that once you use your freebie you're thrown to the wolves is pretty ridiculous

Nothing to do with breaking the game. It has to do with "how can we get away with having less staff than we really should have". It is just another corner for a business to cut and save some money.

[Sarutomi]

I agree that the policy should be changed mostly for relic, empyrean, or mythic weapons since they are difficult to reattain. Other items like kraken club or very rare items in that category should be able to get back too.

[Fupafighter]

Best thing I have heard was charge us for the recovery of an item lol. $10 seems fair for w.e you want returned to you. This ONE time thing can be devastating, if it was a bug, or if you accidentally droped an item. I know that if say I had a mythic and it accidentally hit the floor, I would scream and basically quit knowing they won't give me the option to get a recovery on 6 months to a years worth of work.