Change of the 1 time restore policy

[Saefinn]

In the time you've spent complaining on these forums I bet you could be half done with Briarius solo.

He could be like I am now and was browsing the forum whilst waiting for one of the lottery spawn NM's to appear, most of it is standing around doing nothing anyway so you gotta keep yourself occupied.

[Seriha]

It doesn't matter if you want it once per year or once per 6 months, there's always that one guy that needs more. And then you will be back to argue for a 3 month period.. 1 month.. 1 week..

*sigh* Sometimes I wonder if people know that Empathy is more than just a DRG merit. Let me guess, you're also against welfare because some people out there abuse it?

There was an important caveat to the adjustment, and that involved investigating account activity. The first logical step would be to check the connectivity logs. If someone's history shows them routinely logging in from, say, Washington, a sudden connection entry from China around the time they reported being hacked should be a red flag. Yet, I also stress tracking the flow of stolen goods to shut down accounts related to the thief.

And why stop at items actively dropped by players.. what about items lost due to inventory being 80/80 1 second before your prized item drops? Or you being dead and unable to lot on an item while everyone else has passed or has it with 10 seconds left before kickout? Or you got disconnected before the loot dropped?

If logs can confirm the above, why not? "Lot fast!" should never be considered a desired game feature. Most other games these days put items into a temporary inventory warning you it will be lost soon if you don't make space for it. Inventory concerns have also been one of FFXI's long-standing issues. This could also be employed to punish people who ninja gear from public loot pools. But, just like the, "Get a token!" line, I'm sure it'll be, "Only group with friends!"


Overall, 6 months is plenty of time. Not everyone's super clumsy and is dropping all their important items daily. Ideally, when one finds themselves compromised, they should also be going through their PC to find the possible cause. FFXI also has a history of fan sites being compromised by bad ads, so it's not like everyone out there was fishing for the latest and greatest mrargus and got hosed. The point isn't to punish the victims. Some smartass trades his gil supply to his best friend's account and cries wolf? Screw 'em. Such things can and should be logged and monitored.

For something that could take an intern with a specialized toolkit an hour or so to do depending on how thorough they get, the alternative is risk losing a sub and all the potential money they'd bring in the future. This is just another avenue of customer service SE needs help with.

[Sekundes]

I've never used my one-time restore out of fear that I'll use it but then need it for something even worse later. I'm glad they allow us one but I do think they should expand on it a bit. And if it's really true that you can't have a ToM item restored then the system is basically useless as most of the items really worth restoring are trial items or have their end in trials.

I'd be perfectly happy with them offering one freebie and then asking a fee for the service.

[DrStrangelove]

What are you talking about? The first response you made missed the context of the original reply. I explained it when I replied to you. Apparently that response didn't sink in either. I guess the RDM LVL 1 needed to be explained better. It's not an insult to your level it's pointing out obvious troll like activity. I'm sure this isn't your main character or level you play on FFXI so it was based around someone who wants to remain shielded from what comments they post.

I know Greever from past experiences, I also know this game bugs out in strange ways. If he says something screwed up I have it in good MERIT that he honestly thinks the game screwed up. The response made by you was to discredit the reasons behind promoting this policy change and/or the player Greever. It's as simple as this, If a table has a scratch covering it with a table cloth won't make it go away it just attempts to hide it.

My reaction is as follows, I simply responded to another user post because he said he's never seen this happen ever. So, I look it up on Google where others have lost things mysteriously and copied a link. I even pointed out it was rare and this was OLD. Next thing we see is a troll post by a user hiding behind an alternate identity who appears extremely upset. I take things for what they are. The original point I made was missed, the response addressed issues on a level beyond minor interest and lastly the comment was behind a anonymous character that lacks credibility.

As for the topic, I stand behind my post that things break, a lot of times the support team just doesn't care and I support a policy change. Considering, most of what I said went woosh, the first round and second rounds, I doubt explaining anything beyond this will improve the level of communication between us. More importantly, when you feel like adding some credibility to your anonymous post get back to me. Until then don't waste my time with how experienced or qualified you are to comment on this topic.

So this is STILL too complex for you to reply again without insults about job levels and anonymity. It's okay. I was giving you too much credit to deal with what I said.


I have to go talk with those tall, older people who use big words, so no more time to play.

Here is an easy one: Food good. Fire bad.

[Alhanelem]

sorry the hear that man, they should revise the policy esp. when its not the fault of the player. hopefully you can get the item back... which is the logical thing that should happen

Except it was the fault of the player...

The rules are strict so that people do not become cavalier about throwing items away or messing with their inventory, and use the appropriate care and caution when dealing with their valuable items.

You do not get a message "You throw away a <item>" unless you actually threw it away. If there is some kind of obscure bug that can cause items to disappear while sorting, I would be pretty sure it wouldn't produce a "you throw away a <item>" message.

[Arcon]

So this is STILL too complex for you to reply again without insults about job levels and anonymity. It's okay. I was giving you too much credit to deal with what I said.

Ad hominem attacks are a valid argumentative tool when you're trying to discredit someone. Which doesn't help when arguing facts, but it does help when you're comparing opinions. Pointing out flaws in your personality and behaviour makes us question your judgment, which makes us question your opinion. As such, there's nothing at all wrong with what he did. On the other hand, you pointing out ad hominem attacks and feeling superior about it instead of defending them when representing your opinion is just you avoiding the issue.

Having said that, you're an arrogant idiot and a hypocrite. In your post you demonstrate that you have no idea how logging and searching works. You also seem to think that people should be able to buy security. You'd pay $100 to get your relic back? What about people who can't afford that? Poor people have to pay more attention and are screwed when they fuck up? Why is one a magic number to you? Why is once ok, but twice isn't? Why not once a year? All the arguments you bring wouldn't even allow it to be done once, because we're adults and should live with the consequences, right? And then you bring ridiculous comparisons, because apparently it doesn't occur to you that restoring a virtual item doesn't cost SE a thing.

It's not hard to log item transfer (including disappearance, whether it was from throwing or using or trading/selling). It's not hard to read and trace it either. The only reason they don't allow more than one is because they don't want people to abuse it. Now let me ask, what is there to abuse? Do they believe some people will go on and toss items regularly to make more inventory space and later request them back? If so, they're paranoid. And even that would be avoided by restricting it to once a month. There's simply nothing there to abuse. Item restoration shouldn't be limited. All they're doing is preventing problems that don't exist.

[Kristal]

*sigh* Sometimes I wonder if people know that Empathy is more than just a DRG merit. Let me guess, you're also against welfare because some people out there abuse it?

You try putting yourself in the shoes of a dishonest fool, and still feel he has a point...
I'm only against giving welfare to people that can work, but don't feel like doing it.
And since we're exchanging wild accusations, I take it you're one of those PIPA/SOPA supporters then?

SE does have special toolkits to determine malicious activities, but don't underestimate the cost involved. It can cost hundreds of dollars to run a full analysis. So they only want to focus on those cases where the user has done as much as possible to prevent nasty things from happening in the first place.

In the OP's case, the damage isn't even permanent. He used his first restore, didn't learn his lesson, so he pays the price.
He can just request the sword. and hopefully take better care of it next time.

And if it's really true that you can't have a ToM item restored then the system is basically useless as most of the items really worth restoring are trial items or have their end in trials.

TOM items aren't restorable, because they are augmented. Those stats are stored with the item, so lose the item and you lose the augment. Restoring that would require a full rollback, but also leave it open to abuse. Drop your weapon, buy an alt's bone chip for 20 million on AH, then roll back to the day/week before. Even if no abuse is in play, it could mean losing hard earned items. Imagine getting that rare drop from VW, only to have it disappear on rollback...

[tyrantsyn]

To the OP

I had a some what similar thing happen to me on a pair of BLM AF pants. I finish the quest, eye ball them on the way out of Heaven's tower, Sorted inventory, and was summon off to do something else. When I return back to town to place them in my MH they were simple gone. I never raise a stink about it because I could just toss the set and do it again. But it was mildly annoying and bug me they simple vanish.

[Zumi]

Were you using that windower addon that sorts items?

[Metalgod]

SE,

How about to add a pay to restore option for Rare/EX items. This will allow you to make a small profit if players need to use the service after they use up their free one. Charge $5 dollars (US) for the service. Makes you happy in the purse and your player base happy when they lose items accidentally.