Change of the 1 time restore policy

[Sargent]

I've had the same thing happen to me, only it was never confirmed that I did throw my emp (it was however the most likely option). The SGM told me they could not restore it because it "interferes with quest progression" and that nothing from Trial of Magians can be restored. This part definatly needs to change, since it means that Relic and Mythic Weapons are now exempt from the one time restore as well.

I'll ask SE again, and I posted this last year when it happened: What's the point in a one time restore when the most difficult to obtain weapons (looking at Mythics), and other time-consuming weapons are exempt from it?

Luckily I did redo my Emp, so all is well now.

[Saefinn]

I like the thought that someone thinks that the $12.95 I pay, is so the tech can spend hours helping someone else recover the items they lost. It's not for that. If it is, I wan't a discount since I don't use the service.

Surely it wouldn't take hours. If the player is able to give more details of the when then can't they just check the logs see:
"Steve has dropped 1 Bar of Soap"

Then proceed to give him his bar of soap. If they don't know approximately when it was dropped they could just check through the logs and just look at his history of every item he's dropped in chronological order.

If you log your data sensibly then it shouldn't be too hard to find it, which is the whole point of databases, to save hours.

This is assuming SE logs their data sensibly, if they don't then they should fix it because I'm sure it'd help them improve their customer service. If they charged people for restoring items, there's room for profit too.

[wish12oz]

In the time you've spent complaining on these forums I bet you could be half done with Briarius solo.

[DrStrangelove]

DrStrangelove what got you all bent out of shape. My response was to his "In all the years i've played this game, I've never heard of anything like this. Ever."

Don't be an extremist, my link wasn't proof of fault it was evidence that things like this have happened in the past. Now take a breather, calm down with a nice cup of milk and think about the post you just made from your "Main Job RDM lv. 1". It's almost like you take this personal as though you restore the players at SE. Even if that isn't the case it makes me feel like you're anonymous customer representative from SE all bent out of shape because people call up asking for assistance.

Using the anonymity of the web is a bad thing if you take things like this so personal that it blows your true identity.

Glitchs and bugs happen, There are some players that crash and can't log back in or get stuck looping crashes. The point is this 1 time restore policy is broken and quite a few people seem to agree.

On a final note, I did state that restores shouldn't be free after one point unless it truly is a glitch or bug to prevent abuse.

Impressive.

Rather than deal with my post, you comment on how I post, my job level and make personal attacks. Come back please when you can create a cogent argument on the merits of what I posted, rather than think personal attacks will make you right.

I'll be looking for you to post something that isn't personal or about my job level. Please do not disappoint.

[DrStrangelove]

....but we are looking at much older accounts for a large sector of the playerbase now, which should call for a review of that policy. Maybe after so many years, your once-only could get a reset...otherwise you pay-as-you-go if you need it again.

Things have changed dramatically since all this was initially set up and it's about time to rethink some things.

This is an agreeable compromise. Maybe if you have a 4+ year account, you get a second freebie. I like that idea!

[Sarick]

Impressive.

Rather than deal with my post, you comment on how I post, my job level and make personal attacks. Come back please when you can create a cogent argument on the merits of what I posted, rather than think personal attacks will make you right.

I'll be looking for you to post something that isn't personal or about my job level. Please do not disappoint.

What are you talking about? The first response you made missed the context of the original reply. I explained it when I replied to you. Apparently that response didn't sink in either. I guess the RDM LVL 1 needed to be explained better. It's not an insult to your level it's pointing out obvious troll like activity. I'm sure this isn't your main character or level you play on FFXI so it was based around someone who wants to remain shielded from what comments they post.

I know Greever from past experiences, I also know this game bugs out in strange ways. If he says something screwed up I have it in good MERIT that he honestly thinks the game screwed up. The response made by you was to discredit the reasons behind promoting this policy change and/or the player Greever. It's as simple as this, If a table has a scratch covering it with a table cloth won't make it go away it just attempts to hide it.

My reaction is as follows, I simply responded to another user post because he said he's never seen this happen ever. So, I look it up on Google where others have lost things mysteriously and copied a link. I even pointed out it was rare and this was OLD. Next thing we see is a troll post by a user hiding behind an alternate identity who appears extremely upset. I take things for what they are. The original point I made was missed, the response addressed issues on a level beyond minor interest and lastly the comment was behind a anonymous character that lacks credibility.

As for the topic, I stand behind my post that things break, a lot of times the support team just doesn't care and I support a policy change. Considering, most of what I said went woosh, the first round and second rounds, I doubt explaining anything beyond this will improve the level of communication between us. More importantly, when you feel like adding some credibility to your anonymous post get back to me. Until then don't waste my time with how experienced or qualified you are to comment on this topic.

[Behemothx]

Got that from a post you made on another site... It clearly says you dropped the item. It's not like it just vanished from your inventory. One suggestion though, why isn't your inventory auto-sort enabled? >< (In Config > Gameplay > Bottom of that section)

On a side note, SE really badly designed Trials of the magians, there should be server side records of the trials you have completed or at the very least a moogle slip of some sort that you could actually go to the moogle and have those items back again.

[SNK]

Truthfully you were stupid because you weren't paying attention. It tells you from the getgo if you're tossing a Rare/Ex tagged item that are you sure you want to do it?

Your own fault and I doubt SE will return it.

[Kristal]

You get one "get out of stupidity free" card. One.

Most people will never need it.

Otherwise, I'm for a 6 month policy. Friend of mine got hacked back in August, was lucky enough to be online when it started. He kept see-sawing connectivity with POL before eventually getting his password changed on the SE site. He still lost 60+ mil in liquid gil and a number of other sellable items. Unfortunately, since he'd also been hacked in 2007, he was SOL in getting a restore. His motivation to play isn't too high anymore, I can't say I blame him. He worked hard for what he had, only for it too poof in a few minutes.

Lecturing him on internet security or urging him to get a token doesn't really help after the fact. For other instances where people accidentally do whatever to their items, an angry ex trashes your account, or whatever, some security in knowing you can get it all back in reasonable time frame would be nice.

If your friend had gotten a token, SE would have restored his account. It's cheap, it has a definite security improvement, and it has a solid ingame bonus to tie you over.

It doesn't matter if you want it once per year or once per 6 months, there's always that one guy that needs more. And then you will be back to argue for a 3 month period.. 1 month.. 1 week..

And why stop at items actively dropped by players.. what about items lost due to inventory being 80/80 1 second before your prized item drops? Or you being dead and unable to lot on an item while everyone else has passed or has it with 10 seconds left before kickout? Or you got disconnected before the loot dropped?

[Alhanelem]

Having a security token includes a guarantee where if your account still manages to get compromised, they will restore your account and items and it won't count against the restore limit.

Anyway, you apparently have a screenshot of you actually dropping the almace, so this thread is pretty much over.

If anything, he probably had the item selected when he accidentally pressed on the dpad meaning to select a sort option but selected the yes/no for throw-away confirmation instead.