Change of the 1 time restore policy

[Greever]

Hello everyone,

Last night I finished my 90 almace after a month of farming and about 2 mil worth of pop items and had the weapon for all of 9 seconds. After recieving the weapon, I sorted my items and the sword was droped. I proceeded to contact a GM who told me that I can not have it restored because I had previously used my restore about 4 or 5 years ago. I asked to speek to a SGM who also told me the same thing, but did submit a bug report because I did not drop the item. I now have to wait 1-6 months for the Dev's to make a decission about me getting the sword back which is not gaurenteed. I also tried in vain to ask the SGM if I could have my character restored. But this was also impossible because my account wasn't hacked.

I am posting here because I feel this policy should be changed. Its been a very very long time since I used my restore and I dont think it is a fair policy. What im suggesting is not to completly do away with the policy, but to change it. Instead of a 1 time restore, why not have it once a year, or even have a person qualify for another restore depending on the item lost.

I really hope one of the dev's reads this and takes it into consideration.

If anyone else feels like this policy should be changed, please post your opinions.

Thank you

[RAIST]

Definately needs to be revised....after all, what's the point of having a backup policy if you are never going to use it? I know it's a pain to retrieve one set of records from a catalogue...I've had to do it several times. But....that's part of the job description for the people they've hired. Also....what else is our $12.95+ every 30 days going for? Certainly not all of it is being used on FF11....need to reclaim some of that revenue from FF14 and reinvest it back into FF11.

[Concerned4FFxi]

Once a year sounds reasonable, shit does happen. I feel really bad for you bro. Someone ought to respond to this thread, the other players are watching, too.

[saevel]

That's messed up, I nearly had that happen to me. Traded in my horns to the chest, then traded the sword to the moogle. He gave me the warning then right as I hit yes and he started the animation *BAM* PC crashed. I thought I might of lost the sword, but thankfully when I logged in it was in my inventory.

[RAIST]

yeah.. if it's an actual glitch in the game or a stability issue with communications/system (things you may have no control over), there should be no question. You chucking an item by mistake is one thing.... but it's not YOUR fault the coding in the game is flaky and led to the loss of an item. In that scenario, I think they have an obligation to make things right.

[Greever]

im not depending on them restoring the item 6 months from now. im already going to start farming it again tomorrow. but this is something they should seriously consider especially for harder to obtain items

[Nynja]

How did you sort your inventory and the sword was dropped exactly?

keypad presses to sort inventory from main screen:
alt+i, keypad +, enter, arrow up, enter

keypad presses to drop a rare item, presuming last item on inventory list is said item
alt+i, enter, down arrow, enter, up arrow, enter, left arrow, enter


not even close.

[Arcon]

not even close.

I think he meant the sword was just gone, as in, a glitch? That's how I understood it.

[Nynja]

Then perhaps he called the GM asking the wrong questions...saying "it was dropped" is different from "the moogle bugged and I never got my sword".

[Greever]

no it was in my inventory and came up in my log saying i threw it away. but the almace was at the bottem/last slot in my inventory. when i hit sort i was at the top of my inventory on my prism powders.