The thing is, they don't need to look at any data whatsoever to know that things like void watch drop rates suck. They built them that way. Then they actually came in the forums and defended them. Meaning they knew that people thought they sucked. Their argument wasn't "We're sorry that you don't like the drop system, however, most players think it's great, so we are leaving it as is.". Their argument was "We think it's fine, so were leaving it as is.". The one poll they posted was done in a way that angered almost English speaking person that read it.

You can't do stuff like that, and then pretend that it never happened without pissing some people off, and them ignoring the input because it only represents a handful out of players out of hundreds of thousands is only a valid excuse if they actually attempt to ask the other players. Polls are insanely easy to make. Its pretty clear they don't take them because they don't really want to make the game in a way that suites the player.

It should be fairly obvious to all parties involved that nerfing jobs instead of developing stronger content is a crappy idea. I don't need a degree in statistics to know what the outcome of a poll that says:

should we

A) make new zones, bosses, NMS, Gear and storylines geared towards level 99 characters? Or

B) make jobs weaker so that the stuff we already made is more difficult?

Call me arrogant if you want, but The people who voted for B are probably not the kind of people you want your monthly service income to rely on.