Greetings, Logandor!

Thank you for providing all of the information that Qeepel requested (and thanks to you, Dragoy, for bringing up questions that will help with Logandor's investigation!). I have made sure to provide all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking here and here for any details regarding the development team's investigation. Also, it may prove helpful to contact the SQUARE ENIX Support Center about this matter, just in case they may be able to help with finding a solution to this trouble that you have been experiencing. Thanks again for your report!