International transaction fee NOT fixed.

[Midorikaze]

I checked my bank account and I was charged (again) about 0.42 cents for both accounts on my SE account in December. Is this just the way it's going to be?

[Alhanelem]

No, just don't use click and buy and your problem is solved. You still should contact SE to let them know this is still happening however.

[Nordya]

While I don't have international transaction fee, I find C&B conversion rate to be ridiculous (USD to CAD).

[Behemothx]

While I don't have international transaction fee, I find C&B conversion rate to be ridiculous (USD to CAD).

While I hate C&B just like the next guy, but you should know that your credit card issuer deals with the currency conversion, not C&B.

For what's it's worth I'm canadian also, one of my accounts costs 15.95USD and was charged 17.30CAD.

Let me explain, even though the exchange rate is now (as of this writing) 1.01955USD > 1CAD the banks and credit card companies protect themselves from fluctuations by adding around 5% or more on the rate.

Like I said, I hate C&B too, but lets put the blame on the right people, banks/credit cards are evil too

[Nordya]

While I hate C&B just like the next guy, but you should know that your credit card issuer deals with the currency conversion, not C&B.

For what's it's worth I'm canadian also, one of my accounts costs 15.95USD and was charged 17.30CAD.

Let me explain, even though the exchange rate is now (as of this writing) 1.01955USD > 1CAD the banks and credit card companies protect themselves from fluctuations by adding around 5% or more on the rate.

Like I said, I hate C&B too, but lets put the blame on the right people, banks/credit cards are evil too

I assumed it was C&B simply because they tell me in the email they sent they are charging me 16,35$ CAD. I can blame my bank when in let's say WoW blizzard charges me 14.99 usd and my bank does the conversion :P

[Midorikaze]

It would be cool if they just went back to the original system of direct pay. Never had an issue for the entire 7-8 years it was in place. The amount of these transaction fees each year is about equal to paying for a whole extra month of FFXI.

[RAIST]

As stated earlier....Crysta is another option for regions where it is supported. Since they've integrated the manual amount option, you can sign up with Playspan and slingshot through them--they take all kinds of different payment methods over there. You can actually use Ultimate Points to buy Crysta also, in a round-about kind of way. When you go to redeem a UGC code, it will poll your Playspan account for UP and offer to convert them to Crysta also. So, you actually have several options if you use the Crysta route. You can actually put in to buy an odd amount like 2590 crysta and cash in 590 UP, than add a $20 UGC code. Haven't tried it yet, but you might even be able to "trick" it into just redeeming the UP (it asks for that first) than cancelling when you get to the UGC entry screen.

New credit card option is SUPPOSED to be in the works though.....been pushed back over a month now, with no hint at when it is actually coming other than that it is supposed to be available to pay for 14 (provided that it is also made available to 11 at that time as well). Until then...there is the Crysta option if it is available in your region.

[Alhanelem]

It would be cool if they just went back to the original system of direct pay. Never had an issue for the entire 7-8 years it was in place. The amount of these transaction fees each year is about equal to paying for a whole extra month of FFXI.

No pay is "direct," at a minimum it has to go through a credit card processor (VISA, Mastercard). It doesn't get much more direct than using your credit card via UltimatePay (Which, by the way, is owned by VISA), which is perfectly useable and safe and easy and instant. That being said, a new credit card option is supposed to be getting added soon.

The old system sucked for its inflexibility, and confusion in making a lot of returning players think they're being double billed. More payment options is always better, and they will be adding more.

[davidwbean]

from the ffxi support center

http://support.na.square-enix.com/ne...436c281f1b8ce6

Important Notices
2011/11/01 15:00 from FINAL FANTASY XI
ClickandBuy Transaction Fee Issues ResolvedIn September, we identified an issue wherein certain customers using ClickandBuy as their means of paying fees for various services were being assessed an international transaction fee by their banks. Since then, we have worked vigorously with ClickandBuy to resolve this issue for affected customers and prevent it from reoccurring in the future. We are happy to announce that this has been accomplished.

We thank you for your understanding and patience regarding this matter.

still being charged the fee so i contacted them

Dear Customer,

Regarding your request for account support. Please find your answer below.

Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.

Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.

Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)

SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us foll-free, please use our chat service.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

so now i wait and see next month if it was resolved this time
to anyone that still is having issues theres how to contact note the phone number IS NOT toll free

[Alhanelem]

Why are you sharing this with us? Why not get chat or phone support like the response instructed you to do and then tell us what happens?

Almost all significant account/billing issues require you to use phone or chat support.

to anyone that still is having issues theres how to contact note the phone number IS NOT toll free

Did you expect it to be? The other major publishers don't have a toll free number either (hell i scoured EA's website and couldnt even find a phone number or even a contact form...). Not that this is an issue for any good phone service these days which has unlimited long distance...

Besides, they specifically mention you can contact them without incurring any costs by using the chat instead.