Temporary Suspended?

[Haruka-Ash]

yep i transfered the pol id to square enix id the first time i saw the rounsey wand lol also i linked my account to a token i got with FFXIV CE but then i had to cancel the token because i lost it and since atm im not in the USA to ask for a replacement i been riding the game without it but yeah i will keep trying till friday because of course SE will celebrate xmas and all that

EDIT: I got this from the support ticket they said me to send to verify if im the owner of the account

Thank you for contacting the SQUARE ENIX Support Center.
This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket.

https://support.na.square-enix.com/i...41bd5-774732-1

Please be advised that any e-mails sent to this address will not be answered.

i dont knwo what else to do maybe i will get into the chat again i dunno
anyways i will edit this with anything i get

EDIT 2: This is what i got from the support center again

Agent : Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent : Thank you for holding.
Agent : It looks like your account is under investigation.
Agent : When that investigation completes, you will be emailed the results of that investigation.
You: and when that investigation is complete will be able to log in again or i have to contact the support center again?
Agent : The email will be sent to the email address on file for the SQUARE ENIX Account.
Agent : You will have to wait for the email to arrive to find further instructions.
Agent : I do not have access to the investigation records, and do not know what type of investigation is being conducted.

You: ok the mail will explain everything i guess