Temporary Suspended?

[blowfin]

Yep I've been on an SE account ever since I got my token in 2009. I'm pretty sure it's compulsory for everyone now? I've checked the POL email externally and I don't appear to have any new messages there anyway.

My major problem is my time zone, to speak to a chat agent I'll have to wait 'til 1am local time for US support to open. I guess I should write support an email.

[Dragoy]

All right, do note however that "linking" is not the same as "transferring".

Linking is what we had to do to get the Token/Satchel thingy, while transferring will move you over to the new payment method(s) and enable you to actually manage the account.
While it was supposed to become mandatory some months ago, they postponed it due to the obviously dis-satisfactory payment methods they were offering at the time.

Or at least I haven't seen an announcement of it becoming mandatory yet, so if one has the payment going OK still, it may not be. However for me example, a couple of months ago when it first was supposed to be forced, I had a payment issue (or more like they had an issue with the payment, as my account was fine, and I would have just needed to re-enter the same card number for whatever reason), and I obviously couldn't update the payment info via POL any more, so I was forced to transfer at that time.

So while everyone is not forced yet by the service, things like this in the system may do it instead.

You can at the SQUARE ENIX Account Management site in your Options or Services List if there is something along the lines "accounts that need to be transferred blah-blah".

Note for anyone not yet transferred, one will have to start using one of the new payment methods after doing so.

[Haruka-Ash]

yep i transfered the pol id to square enix id the first time i saw the rounsey wand lol also i linked my account to a token i got with FFXIV CE but then i had to cancel the token because i lost it and since atm im not in the USA to ask for a replacement i been riding the game without it but yeah i will keep trying till friday because of course SE will celebrate xmas and all that

EDIT: I got this from the support ticket they said me to send to verify if im the owner of the account

Thank you for contacting the SQUARE ENIX Support Center.
This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket.

https://support.na.square-enix.com/i...41bd5-774732-1

Please be advised that any e-mails sent to this address will not be answered.

i dont knwo what else to do maybe i will get into the chat again i dunno
anyways i will edit this with anything i get

EDIT 2: This is what i got from the support center again

Agent : Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent : Thank you for holding.
Agent : It looks like your account is under investigation.
Agent : When that investigation completes, you will be emailed the results of that investigation.
You: and when that investigation is complete will be able to log in again or i have to contact the support center again?
Agent : The email will be sent to the email address on file for the SQUARE ENIX Account.
Agent : You will have to wait for the email to arrive to find further instructions.
Agent : I do not have access to the investigation records, and do not know what type of investigation is being conducted.

You: ok the mail will explain everything i guess

[blowfin]

All right, do note however that "linking" is not the same as "transferring".

Transferred payments to my SE account recently, have been linked since 2009. To Clarify.

You: ok the mail will explain everything i guess

I certainly hope so, and the sooner the better. EU escalated a ticket for me but I don't expect to hear back about it.

Also just spotted this on one of the support articles:

-How to avoid the login restriction:
Using a Square Enix Security Token will prevent any login restrictions from being placed. Security Tokens are also an effective means of preventing your account from being compromised and we strongly recommend their usage.

Of course I have a token and it doesn't seem to have prevented any of this from happening. Still no sign of the magical "how to remove the login restriction" email that apparently should have been sent to my registered email address.

[Haruka-Ash]

i lost the token long time ago and i didnt have any problems i really dont play on pc often only when i want to record some gameplay but thats very rare and since im not in the us atm i dont have any means to get another one
and i dont know what a login restriction is lol

and i never got a mail with that instructions lol

[Dragoy]

The Token really has nothing to do with it, I'm quite sure.

The point is, if your POL account is not transferred to the SE Account, you may have more or less hard time with getting support.

Of course it shouldn't be like that, but it does seem like it the more I see this kind of posts 'pop' about.


Again, I wish you the best with this issue, as it seems to be the best I can do. :V

[Haruka-Ash]

yeah they told me to wait for an email to arrive (in my SE ID account mail) and thats what im doing
and i know im didnt do anything wrong and just i have to be patient
meanwhile i will play the idolm@ster 2 lol

[Haruka-Ash]

the tip of the iceberg!!!!

SE suspended me and now they gonna charge me????

Thank you for using the Square Enix Account Management System.

Service fees will be billed shortly. The details are as follows.

Date: 12/30/2011
Payment Method: Crysta
Service Account Name: PlayOnline / FINAL FANTASY XI 1
-------------------------------------------------------

For details regarding your automatically continuous options, please refer to "List Options Continued Automatically" in the Square Enix Account Management System.

Please note that a lack of Crysta in your Crysta balance or any problems with your credit/debit card preventing you from paying service fees on the estimated date of billing will cause all automatically continuous options for the relevant service account to be cancelled.

If you would like to cancel automatically continuous options, please select "Cancel" from the service account's Options List.

If you did not request this e-mail, please direct all inquiries to the Square Enix Support Center.
This e-mail has been sent automatically. Any e-mails sent to this address will not be answered.

-------------------------------------------------------
For inquiries regarding products and services, please visit the Square Enix Support Center

seriously SE????

[Suzie]

I help my friend with his online SE account as he does not have a computer and plays on a PS2. He had his account suspended and after numerous tickets submitted cuz we had forgotton some of the information we finally got it right.

We have called several times and one guy said we had to verify the account... so we say.. ok we have the information. He nastily replies well when you have the information call back... WAIT!!! WE DO HAVE THE INFORMATION TO VERIFY THE ACCOUNT!!! click and he hangs up on us.

Finally get things straightened out and he calls them and we are being told the same thing... it is being investigated have to wait for the email and nothing to do til then... sigh

[Haruka-Ash]

yeah and it will take almost the rest of december to arrive