Temporary Suspended?

[Haruka-Ash]

i have 3 accounts linked to my square enix id (1 mine 1 of my brother and 1 extra that i had lying around) and this 15th of december my brother was playing like normal after i rage quit because of the cap fight and he suddenly got booted out of the game and when he tried to log in the account was temporary suspended also i loged in on the other 2 accounts and it said the same thing

we didnt do anything wrong as far as i know he was in abyssea la thiene in a frog party and i was on bastok
and the other account is canceled because i dont have anough crysta to pay it

it was because the hacking attempt to the SE Servers or what?
also has anybody had this issue or its just us?

[Sealdorie]

I couldn't tell you what happened. Friend of mine that I've known and played with for 7 years was also suspended today. When he called the rep told him that they didn't know why. He was so upset he even filed a BBB complaint (even though yes we know the ToS says SE can do whatever they want to you whenever they feel like it).

Considering the guy is one of those that hates even windower I'm a little curious if others were hit as well.

[Haruka-Ash]

its sad how SE can treat they customers well maybe after the end of december we know what really happen because i know that other friends got suspended for unknown reasons and just hope they fix this

[blowfin]

The same thing has happened to me by the looks of it, and some others. Support couldn't give me a clear answer.
http://ffxi.allakhazam.com/forum.htm...72828226009951

I guess we just wait?

[Dragoy]

Just tossing this little quote here as it is good to know, I think.

3.1 Sharing Account Information. You may not share your account or log-in information (such as your PlayOnline ID, SQUARE ENIX ID and password) with anyone except your legal guardian, your minor child, or SQUARE ENIX.

SqEX should never ask for that anyways.

Anyways, I don't think this is the reason in your case, and would first guess it to be a payment issue so I would suggest you make sure that's OK (some people have had problems where for example ClickandBye says they got the money and sent them to SqEX who says they don't have it and ask you to contact ClickandDye and so on, and so on).

Either way, if you are expecting an answer from the Customer Service here, you will not get one because they simply can not handle Account/Billing related matters here, so one should use the SQUARE ENIX Support Centre to contact them regarding such matters.


Good luck! ^^

[Haruka-Ash]

i been on the chat with them and they only said me to call some phone number
so after a big WTF i called and they said me there that my account was suspended indeed but they dont know why
at least u got a straight answer but for me they send me back to the chat....

and i just will have to wait

[Dragoy]

I haven't had such issues myself, ever, the particular issue I mentioned happened to a friend and it's quite amazing to see the support that some customers are receiving (such as you).

I mean how can they not know... that just doesn't compute!
That sort of a situation should be unacceptable and never happen, but I guess all we can do is hope they'll find out soon. And don't stop requesting for the support you are supposed to have!

Personally I always had rather good experiences with the eMail support (well, almost always), but I never really had any issue that was this serious... >.<

[Haruka-Ash]

yeah i had a very good experience with the customer support in the past (lost passowrd, change gamertags) and this is the first time i ever had such a bad service i will try right now and i will post my results

EDIT: ok they send me to some page to fill some info about my account and verify if its mine
i really dont know what is goin on

the service this time was better... but still no answer of why my account is suspended

EDIT 2: i will try the email support and see what happens i have to get to work in a few hrs and i will try chat again later

EDIT 3: this is what i got on an email

Regarding your request for account support. Please find your answer below.

If the account has been temporarily suspended or received a notification about account termination, then it is possible that the account was suspended or terminated due to a violation of the User Agreement. If the account is temporarily suspended, then detailed information will be sent to the PlayOnline email. If the account is terminated, then detailed information will be noted in the account termination notification.

If you have no recollection of violating the User Agreement as mentioned in the email or notification, please contact the SQUARE ENIX Support Center during our normal business hours at http://support.na.square-enix.com, hours of operation are 9:00 am to 6:00 pm PST Monday through Friday.

i really dont know what is goin on and im already on chat again and i dont recall doing anything wrong at all

[blowfin]

Regarding your request for account support. Please find your answer below.

If the account has been temporarily suspended or received a notification about account termination, then it is possible that the account was suspended or terminated due to a violation of the User Agreement. If the account is temporarily suspended, then detailed information will be sent to the PlayOnline email. If the account is terminated, then detailed information will be noted in the account termination notification.

If you have no recollection of violating the User Agreement as mentioned in the email or notification, please contact the SQUARE ENIX Support Center during our normal business hours at http://support.na.square-enix.com, hours of operation are 9:00 am to 6:00 pm PST Monday through Friday.

i really dont know what is goin on and im already on chat again and i dont recall doing anything wrong at all

Forgive any ignorance here but how are we supposed to read an email to our POL account if we can't log into POL? Keep us informed on what happens, I'm going to have to stay up until 1am sometime soon and get this sorted out. If it gets too painful i'm going to be tempted to just cancel. 7 years of being a customer and I haven't done anything wrong... this is not going down very well at all.

Edit: Appears I found the answer to the email question. Not that it helps me that much without being able to see my server settings in POL.
http://www.bluegartr.com/threads/908...r-mail-clients

[Dragoy]

Have you not yet transferred your PlayOnline Account to a SQUARE ENIX Account?

When you send a support request via the Support Centre, they will send the reply to the SqEX Account eMail address. Moreover, if you log in at the website, you can view and answer the replies right there.

That is:

• http://www.square-enix.com/
• Select region.
• Here you can log in if you so choose to.
• Click on "Support".
• Click on "FINAL FANTASY XI".
• Click on "Contact".

This is what I'm referring to to.

If one does not still have a SqEX Account, I am unsure if it is possible or not to transfer a currently suspended account there, or even link it to it...

Either way, you are supposed to manage the accounts via the SQUARE ENIX Account Management site these days, not via PlayOnline Viewer.