We apologize for any inconvenience this may cause and thank you for your understanding.
Should really read as:

This has caused us inconvenience and great despair, therefore we must act immediately to correct this issue. Thank you for your understanding.
Nice stuff is very inconvenient for us oh god relics are working in offhand I'ma sue somebody oh god drain samba is working for pets oh god I'm so inconvenienced.

Sometimes PR spin is a negative and insulting thing.