Help required please.
I usually play FFXI on Xbox but have just purchased a laptop so thought why not and splashed out on the 'Ultimate Collection' which I downloaded from 'GamesPlanet' and which I have now installed on the aforesaid laptop, however . . .

While it appears that FFXI, and the 3 add-ons, CP, SA and Moogle Kupo d'Etat have installed as I can access them via my Xbox, ToAU, CoP, WotG and the Aby Trio have not and because of this I am unable to play the game on my computer !
[I should just add that I have registered the code for both the game and the bonus Destrier Beret on my official SE member page, no problems there]
When trying to login on my computer I get the error code 3125, anyone else had this problem, if so is there a fix please ?
In anticipation, many thanks !
Jon

PS. I have now contacted SE [Glasgow,UK] Support 3 times & whilst they are very pleasant they are unable to provide a solution. I really think SE you need to ensure that any staff you have employed to assist customers should have at the least minimum training, especially when we are paying premium rates for the calls !
Not one of your staff during the 3 calls was aware that the 'Ultimate Collection' was only available as a download not on disc.
I also object when I am lied to, the young lady who assured me she would reply with a solution yesterday still has not . . .