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  1. 12-10-2011 02:08 AM #1
    Easykiller
    Player Easykiller's Avatar
    Join Date
    Aug 2011
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    10
    Character
    Easykiller
    World
    Bahamut
    Main Class
    DRK Lv 90

    Foreign Transaction Fee

    According to http://forum.square-enix.com/ffxi/threads/14958-NA-ClickandBuy-Transaction-Fee-Issues

    This issue was fixed in November. Yet, in December I was charged a Foreign Transaction Fee.

    so obviously, it isn't fixed.
    (0)
  2. 12-10-2011 03:58 AM #2
    RAIST
    Player RAIST's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    2,563
    need to conactt SE directly about the problem, as it is a billing issue. You might have to get involved with C&B support as well, but contact SE first. You can try the support portal at the POL site if you don't want to sit on hold with phone support.
    (0)
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  3. 12-13-2011 10:02 AM #3
    SE_James
    Support Rep
    Join Date
    Apr 2011
    Posts
    224
    Easykiller,

    RAIST is correct. This forum is for the discussion of technical issues with FINAL FANTASY XI itself, and not for problems with the billing through the SQUARE ENIX Account Management System. As this situation did not involve any technical trouble with FINAL FANTASY XI itself, we have gone ahead and locked this thread.

    The SQUARE ENIX Support Center for North American accounts can be found at this link:
    SQUARE ENIX Support Center

    The SQUARE ENIX Support Centre for European accounts can be found at this link:
    SQUARE ENIX Support Centre

    The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
    SQUARE ENIX Support Center
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