Quote Originally Posted by Zarchery View Post
Everything SE does displeases someone. If you want arrogant, it's the players who think that their latest gripe represents a significant enough block of the player base to cut into the company's bottom line.
With any other product and company you might be right but this is a 8+ year old MMORPG that is hemorrhaging it's player base, and has been for the last 4-5 years. Couple that with the fact that FFXI is one of the few reliable sources of income for SE and yes, people who complain and quit will definitely "cut into the company's bottom line".