Tohihroyu,

We do apologize for the problems you are experiencing, however we must remind you that this forum is for the discussion of technical issues with FINAL FANTASY XI itself, and not with the SQUARE ENIX Account Management System. As this situation did not involve any technical trouble with FINAL FANTASY XI itself, we have gone ahead and locked this thread.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center

The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre

The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center