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  1. 11-28-2011 06:12 AM #1
    Zumi
    Player Zumi's Avatar
    Join Date
    Mar 2011
    Location
    Windurst
    Posts
    900

    Crysta not showing up in my account.

    I bought Crysta to pay for FFXI used Ultimate Pay entered my credit card info, name address whatever. However my crysta balance didn't go up. I checked and they did charge my card so can someone tell me whats going on.
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  2. 11-28-2011 06:36 AM #2
    Zumi
    Player Zumi's Avatar
    Join Date
    Mar 2011
    Location
    Windurst
    Posts
    900
    Does anyone know how I contact SE about this? This is pretty aggravating to have my card charged and not get what I paid for. Payments are not even handled by SE anymore so what do I even do. My account expires tomorrow so would of been nice to play but looks like won't be able to unless can get in contact with them.
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  3. 11-28-2011 07:37 AM #3
    Fear
    Player Fear's Avatar
    Join Date
    Nov 2011
    Posts
    2
    Character
    Krytenn
    World
    Fenrir
    Main Class
    BST Lv 61
    Speak to their online support & Ultimate Pay to make sure the payment actually got taken
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  4. 11-28-2011 08:01 AM #4
    Zumi
    Player Zumi's Avatar
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    Mar 2011
    Location
    Windurst
    Posts
    900
    Quote Originally Posted by Fear View Post
    Speak to their online support & Ultimate Pay to make sure the payment actually got taken
    Yes it did I checked my credit card activity online and they did charge my account.
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  5. 11-28-2011 09:35 AM #5
    Tsukino_Kaji
    Player Tsukino_Kaji's Avatar
    Join Date
    Mar 2011
    Posts
    4,028
    Character
    Tsukinokaji
    World
    Siren
    Main Class
    WHM Lv 99
    Click the crysta "balance" or "passport" or whatever it was. It never shows up on your acount when you purchase it, you have to make it show up.
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  6. 11-28-2011 11:03 PM #6
    Alpheus
    Player Alpheus's Avatar
    Join Date
    May 2011
    Location
    My Allegiance? I'm usually on whatever side Zordon is on
    Posts
    285
    Character
    Alpheus
    World
    Asura
    Main Class
    WAR Lv 99
    Yea the Crysta log book? Crysta Passbook? idk one of those towards the bottom left corner click it and bam page refreshes and Crysta amount is reflected at the top of the page.
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  7. 11-29-2011 02:08 AM #7
    Ragni
    Player Ragni's Avatar
    Join Date
    Mar 2011
    Posts
    33
    Character
    Bozek
    World
    Phoenix
    Main Class
    RNG Lv 99
    It can take some time. Once crysta showed after like 5-6hrs. Just be patience ^^
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