Cierra,

We’re glad that you were able to resolve the messaging problem. In regards to the problem you are experiencing with the Tetra Master Configuration program launching, we’re still trying to discern what could be causing this problem.

To clarify, what you are experiencing is that you double-click on the shortcut for the PlayOnline Viewer, but the Tetra Master Configuration Tool is what opens? When you say you ‘have to cancel it twice,’ does this mean that the first two clicks double-clicks on that same PlayOnline Viewer icon will launch the Tetra Master Configuration Tool, but the third click on the same icon will load the PlayOnline Viewer? Or does the Tetra Master Configuration Tool open itself twice from the first click on the short-cut, and then the PlayOnline Viewer launches without any further clicking?