Why are were rarely ever told WHY an emergency maintance is happening?

[Valonquar]

While they haven't happened nearly as often as they used to, it would still feel better to be given any insight about lost time.

[Zagen]

probably so the uninformed can't use any potential exploit that was found before the servers go down...

[Alhanelem]

Why? because it's not important? Do you really need to know the nitty gritty details of the technical problem they had to fix? If they're fixing exploits for instance, if they told you what the fixes were beforehand, it would be an open invitation to exploit them before they get fixed.

Does knowing that there was a server instability issue or bug to squash some how make the maintenance more palatable?

[Mirage]

What Zagen said.

[Raucent]

true, you wouldn't want to say what the exploit was but SE could always say "at ____ time we will be performing Emergency Maintenance to counterbalance an in-game exploit or fix a glitched zone" w/e it would be a hell of a lot better then "we are performing a Maintenance at x hr deal with it"

[Kristal]

true, you wouldn't want to say what the exploit was but SE could always say "at ____ time we will be performing Emergency Maintenance to counterbalance an in-game exploit or fix a glitched zone" w/e it would be a hell of a lot better then "we are performing a Maintenance at x hr deal with it"

They could also call an airplane crash an "unplanned descent with deconstructive outcome". Point is that there's a maintenance, wether you know about the reasons or not. If you want to know why the servers went down, go check the website to see what they are fixing.

[Tsukino_Kaji]

Most of the time we are told. After.