As noted in the general forum rules, this forum is for the discussion of technical issues with FINAL FANTASY XI. While it may appear as if you are experiencing technical issues, this is something that will need to be addressed by the SQUARE ENIX Support Center directly. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center

The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre

The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center