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  1. #1
    Player Gallus's Avatar
    Join Date
    Mar 2011
    Posts
    72
    Character
    Gallus
    World
    Quetzalcoatl
    Main Class
    NIN Lv 99

    Cancelling account removes access from the rest of your 30 day payment period

    So I'm cancelling my account because I won't be able to play for a while. I figured I'd submit the cancellation so I don't forget to before the end of the 30 day payment period. Well, now I can't login and I still have like 15~20 days remaining on the previous payment period. Just a heads up cause this seems like b.s. I'm kinda concerned about reactivation as I don't want to be double billed. I will be contacting S-E support, but this is the kinda crap that people should be made more aware of and unless they're gonna issue partial refunds does not seem reasonable in the least.
    (0)

  2. #2
    Player Fawkes's Avatar
    Join Date
    Jul 2011
    Posts
    51
    Character
    Pokes
    World
    Valefor
    Main Class
    MNK Lv 99
    I cancelled and can still log in just fine.
    (0)

  3. #3
    Player Lutschfactor's Avatar
    Join Date
    Mar 2011
    Location
    Sandoria
    Posts
    33
    Character
    Packboy
    World
    Bismarck
    Main Class
    RDM Lv 90
    u might as well talk to a brick wall. u will get a better response then calling SE support.
    (1)

  4. #4
    Player Zumi's Avatar
    Join Date
    Mar 2011
    Location
    Windurst
    Posts
    900
    Your results probably my vary depending on what payment plan you are using.
    (0)

  5. #5
    Player oliveira's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    226
    Character
    Mariane
    World
    Fenrir
    Main Class
    WAR Lv 99
    Quote Originally Posted by Gallus View Post
    So I'm cancelling my account because I won't be able to play for a while. I figured I'd submit the cancellation so I don't forget to before the end of the 30 day payment period. Well, now I can't login and I still have like 15~20 days remaining on the previous payment period. Just a heads up cause this seems like b.s. I'm kinda concerned about reactivation as I don't want to be double billed. I will be contacting S-E support, but this is the kinda crap that people should be made more aware of and unless they're gonna issue partial refunds does not seem reasonable in the least.
    Ahem ...

    There's two concepts here:

    Deactivating: Blocking the auto renewal of the contents so next month billing cycle you lose access to the game but isn't billed.

    Canceling: You're telling the service provider that you no longer want to have any business with them and is prompting for data deletion/access cancellation. So that's what you will get if you cancel your account.
    (1)

  6. #6
    Player Alhanelem's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    10,878
    Character
    Tahngarthor
    World
    Shiva
    Main Class
    SMN Lv 99
    You're not supposed to cancel your account, you're supposed to cancel the content IDs (now called "continuous options" in the SE account management). If you cancel your characters, then you can still use them until your date of billing.

    I'm kinda concerned about reactivation as I don't want to be double billed.
    You will not be double billed. What gives you the idea you would be, especially given that all reactivation "double billings" were not in fact double billings in the old system, and the new system doesn't work that way anymore in the first place? It was specifically designed to avoid the appearance of this. I have never seen SE fail to own up to a true billing error, either.

    What used to happen: SE only processed payments at the end of the month under the old system. When you reactivate, they wait until the end of the month to charge you for that month, and then they charged the next month at the same time. You're paying for two months, so it wasn't a double billing.

    Under the new system, when you reactivate, it simply charges you at that time and sets your next billing date 30 days later. This way you only see one charge at a time and there is no illusion of double billing.
    (0)
    Last edited by Alhanelem; 09-30-2011 at 01:47 AM.