Hello Gunnerie!

I'm very sorry for any misunderstanding. We requested more information about this matter because others have experienced this issue in the past and many find that it ends up being a Technical Issue, as opposed to a Bug In Game. However, we do not wish to dismiss your concern as simply a Technical Issue if it requires further investigation by the Development Team.

If you could first contact Technical Support through the Square Enix Support Center at http://support.na.square-enix.com to see if this is indeed a Technical Issue, it would be appreciated.

If Technical Support is unable to resolve the problem, we'd be happy to forward your report to the Development Team if you can provide the detailed information we require.

Thank you for your patience, and we wish you all the best!