ABOhiccups,

We apologize for the problems you are experiencing in getting started with FINAL FANTASY XI. All account management functions for FINAL FANTASY XI have been transferred to the SQUARE ENIX Account Management system, all option services (such as registration code sales) are handled through the SQUARE ENIX Account Management system. All account management options within the PlayOnline Viewer have been removed. Information and walkthroughs on how to use the SQUARE ENIX Account Management system can be found at the URL provided below:

Square Enix Account Transfer Information Page

In the future, however, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. As noted in the general forum rules, this forum is for the discussion of technical issues only. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center

The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre

The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center