Ok so I just got off the phone with SE support. What they tell me is that since my system is a 64bit system, FFXI "can't" run on it and SE has released no information about how to make it work. They then tell me that other players have found a way to make it work so I should check the forums. So any suggestions guys? Please help me out!

On another note though I'm a little upset (ok a lot) that I purchase a new laptop to run this game, check all of SE info on the playonline site to make sure I'm getting something that will run it and it not work. If the game is too old to run on a 64bit machine they need to include that in the system requirements information. Not let you buy a computer and find out later.