Horrible Customer Support!!!! Online and Phone!!

[mjrtarget]

My Favorite problem was when THEY changed my password and they would not tell me what my new password was. They said that they sent it to my email address. But I had changed my isp from Comcast to Verizon and forgot to update my email with playonline. I did update it with SE. I called up POL and gave them all the information they wanted including the install keys billing credit card etc. but they still would not tell me what my new password was that THEY changed because they thought my account was hacked, even though I had a security token. I ended up making 5 phone calls to support, sent a email to corp. called corp in CA. After about 2 weeks I finally got my password.

[marvin83]

I'm surprised you didn't have to send a notarized letter..

[SE_James]

Marvin83,

As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center for your region. You may also submit feedback through the SQUARE ENIX Support Center as well. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

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