I feel like im getting unfair treatment because im new...

[Djinnrb]

Updated OP because it seemed to offend people.

I only wanted to bring this to SE's attention because the GM said to post it on the forums. I didn't really need any negative feedback or reply's from people at all except from a SE representation.

My point was that I used my free trial and about a week later the servers go down wasting over half of my free trial. I thought SE should know of the situation and if they decide to do anything about it then great.

[Ryozen]

You're mad because you're getting something for free?

[Djinnrb]

Im mad because im getting nothing out of not being able to play while everyone else is...

[Runespider]

Im mad because im getting nothing out of not being able to play while everyone else is...

Everyone else paid money to Square beforehand so are paying customers, you still haven't proven you will pay anything being on free trial.

[Djinnrb]

oh so its screw the new people... That is not how a business should be run. Its take care of all your customers not just the ones who have been with you the longest. If they want new people to play and pay for their game they need to show that they care.

I started this game and It says I get a 30 day free trial... technically having the servers down is taking away from our 30 day free trial. I only want whats fair. You guys who don't care about this problem need to go somewhere else. this thread isn't for you.

[Daniel_Hatcher]

It's not screw the people. It's simple really.

When you pay for a service you're required to get it, or they breach their contract. Because we lost it for that period they HAD to give that time back, in which they did so with the month "free" which in reality is not free as you already paid for it.

You did not pay for it, the free 30 day trial is exactly that, free. They do not have to refund you as you did not pay for it.

Getting rude to other members isn't going to help you out in anyway, you'll only appear as a child throwing a strop.

[Zaknafein]

I doubt SE took into account severe earthquakes, and Tsunami when setting the policy for trial accounts....

[Djinnrb]

I wasn't trying to offend people. I only wanted to bring this to SE's attention because the GM said to post it on the forums. I didn't really need any negative feedback or reply's from people at all except from a SE representation.

My point was that I used my free trial and about a week later the servers go down wasting over half of my free trial. I thought SE should know of the situation and if they decide to do anything about it then great.

[KorPoni]

SE offers a free trial, but they are in no way required to extend your trial because there's no contract involved. It's simply something to allow you to try the game. If you like it, pay up and keep playing with a paid account. If not, be grateful for what little you did get to play without having to pay. Free trials are actually fairly new. When I first started on my first account, there was no free trial. I paid, THEN I got to try out the game.

[NightDagger]

the OP is correct. He bought the game with a 30 day free trial. Since the servers being down interrupted his trial he should get the same as we do, April for free.

Does not matter if he is a paying user or not, he bought the game & that is why it get's it. Either give him his FULL free trial or give him his money back for the game. If it was me I would fight it tooth & nail. You could even look into legal action, as in order to sign up for the game & get the free trial they make you input your payment information. Which makes you setup as being a paid customer.